Supply Chain Manager - Service - Ashford (Kent)
- Recruiter
- Confidential
- Location
- Ashford
- Salary
- Competitive
- Posted
- 16 Oct 2021
- Closes
- 13 Nov 2021
- Sectors
- Procurement
- Contract Type
- Permanent
- Hours
- Full Time
Supply Chain Manager - Service
Enterprise House, Ashford
GBPCompetitive, Excellent career development, discounted products and services and much more!
Your local pub, your favourite restaurant, your children's schools all have one thing in common - Brakes. There are a lot of hungry mouths to feed out there and every day we deliver 1.5 million products from our fleet of 2000 trucks to thousands of restaurants, pubs, hotels, schools, hospitals and care homes in every corner of the UK. Our customers count on us for exceptional food and service, and as our response to Covid-19 proved, our 6,000-strong workforce is dedicated and proud to play their part in feeding the nation
The role:
The purpose of the Supply Chain Manager - Service role is to drive end to end service improvements within our wide customer base, working and coordinating cross functionally with planning teams, sales colleagues, customers and relevant operational colleagues to understand the key issues, recommend robust resolutions and deliver improvement plans.
Key Accountabilities and Responsibilities:
Pro-actively analyse data to understand key service issue trends across the relevant business sector.
Provide monthly performance reviews for relevant sales channels highlighting key issues in performance and recommend resolutions
Perform 'deep dives' to identify root cause of issues and work collaboratively with relevant sales colleagues, customers and relevant operational colleagues to provide long term, robust solutions.
Propose end to end business solutions to deliver optimum service for all sales channels at both depot and/or customer levels.
Lead/attend service calls and coordinate service improvement plans and communicate progress to relevant key stakeholders.
Manage the generation, analysis and distribution of customer service reporting (Daily / Weekly / Monthly) in line with contractual requirements.
Working collaboratively with sales to agree contractual customer service levels to ensure commitments are adhered to, through service improvements and relevant reporting.
Build strong communication links with customers, planning team's sales and operations and establish a sustainable but challenging working relationships.
Build strong communication links with the external customer and work with the sales managers to develop joint business plans where appropriate.
Build strong relationships with Sales in order to understand their concerns and issues, but also to challenge where they can improve/are not delivering their part of the SLA
Represent supply chain function at internal and external customer service meetings.
You:
You'll live and breathe Customer First, with an innovative and agile approach to identify new ideas and methods. You'll enjoy working collaboratively with a dedicated focus on driving results. You will be resilient - accepting and learning from mistakes and building future solutions. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.
Required skills and competencies:
Understanding of lean principles or other continuous improvement methodology desirable. Six Sigma Yellow or Green Belt would be advantageous.
Excellent Business Warehouse 7.4 capabilities
Excellent Excel skills
Highly analytical with ability to create and manipulate multiple data types
Logical but creative thinker
Project management skills
Proven continuous improvement techniques
Self-starter with high levels of resilience
Strong communication/Influencing and negotiation skills
Commercially astute What you'll get:
A competitive salary
Huge discount on all sorts of lovely food and award-winning products
Generous holiday allowance, with option to purchase more
Recognition awards and Incentives
Pension
Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility
And much more....
There's a lot on offer, so what are you waiting for?
Bring your whole self to work. #BelongAtBrakes
At Brakes we're passionate about creating an inclusive workplace that celebrates and values diversity. We don't want you to 'fit' our culture, we want you to help define it.
All job applicants will receive equal treatment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
FEED YOUR AMBITION. DELIVER YOUR FUTURE
Enterprise House, Ashford
GBPCompetitive, Excellent career development, discounted products and services and much more!
Your local pub, your favourite restaurant, your children's schools all have one thing in common - Brakes. There are a lot of hungry mouths to feed out there and every day we deliver 1.5 million products from our fleet of 2000 trucks to thousands of restaurants, pubs, hotels, schools, hospitals and care homes in every corner of the UK. Our customers count on us for exceptional food and service, and as our response to Covid-19 proved, our 6,000-strong workforce is dedicated and proud to play their part in feeding the nation
The role:
The purpose of the Supply Chain Manager - Service role is to drive end to end service improvements within our wide customer base, working and coordinating cross functionally with planning teams, sales colleagues, customers and relevant operational colleagues to understand the key issues, recommend robust resolutions and deliver improvement plans.
Key Accountabilities and Responsibilities:
Pro-actively analyse data to understand key service issue trends across the relevant business sector.
Provide monthly performance reviews for relevant sales channels highlighting key issues in performance and recommend resolutions
Perform 'deep dives' to identify root cause of issues and work collaboratively with relevant sales colleagues, customers and relevant operational colleagues to provide long term, robust solutions.
Propose end to end business solutions to deliver optimum service for all sales channels at both depot and/or customer levels.
Lead/attend service calls and coordinate service improvement plans and communicate progress to relevant key stakeholders.
Manage the generation, analysis and distribution of customer service reporting (Daily / Weekly / Monthly) in line with contractual requirements.
Working collaboratively with sales to agree contractual customer service levels to ensure commitments are adhered to, through service improvements and relevant reporting.
Build strong communication links with customers, planning team's sales and operations and establish a sustainable but challenging working relationships.
Build strong communication links with the external customer and work with the sales managers to develop joint business plans where appropriate.
Build strong relationships with Sales in order to understand their concerns and issues, but also to challenge where they can improve/are not delivering their part of the SLA
Represent supply chain function at internal and external customer service meetings.
You:
You'll live and breathe Customer First, with an innovative and agile approach to identify new ideas and methods. You'll enjoy working collaboratively with a dedicated focus on driving results. You will be resilient - accepting and learning from mistakes and building future solutions. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.
Required skills and competencies:
Understanding of lean principles or other continuous improvement methodology desirable. Six Sigma Yellow or Green Belt would be advantageous.
Excellent Business Warehouse 7.4 capabilities
Excellent Excel skills
Highly analytical with ability to create and manipulate multiple data types
Logical but creative thinker
Project management skills
Proven continuous improvement techniques
Self-starter with high levels of resilience
Strong communication/Influencing and negotiation skills
Commercially astute What you'll get:
A competitive salary
Huge discount on all sorts of lovely food and award-winning products
Generous holiday allowance, with option to purchase more
Recognition awards and Incentives
Pension
Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility
And much more....
There's a lot on offer, so what are you waiting for?
Bring your whole self to work. #BelongAtBrakes
At Brakes we're passionate about creating an inclusive workplace that celebrates and values diversity. We don't want you to 'fit' our culture, we want you to help define it.
All job applicants will receive equal treatment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
FEED YOUR AMBITION. DELIVER YOUR FUTURE