Monitoring and Response Officers (Telecare and CCTV) - Multiple Opportunities

Monitoring and Response Officers (Telecare and CCTV) - Multiple Opportunities

Salary £22,500

Stockport

Full time, Temporary and Permanent positions available 

Our client is a great place to work. They pride themselves on building strong collaborative relationships locally, regionally and nationally. They are passionate about not only providing housing and building new homes in Stockport, but helping to transform the lives of their customers. They aim to provide comfortable and affordable homes and engage customers and communities.

They’re looking for Monitoring and Response Officers to enable customers to live independently in their own home and help them to feel safe and secure, knowing help is at hand if needed.

The Carecall Concierge Team provides 24/7 support to both their Customers as well as a range of Private Clients. The Service provides excellent Telecare Services to a range of customers, with packages varying from monitoring only to a full Warden response. They also provide 24/7 CCTV and Door Entry Monitoring at 28 High Rise Blocks across Stockport. The team also supports their Neighbourhood Teams with tackling Anti-Social Behaviour and they work proactively to keep tenants safe and secure. 

The role of a Monitoring and Response Officer is very varied, with different elements such as; 

- Call Handling 

- CCTV Monitoring 

- Assisting in the detection and prevention of AntiSocial Behaviour and Criminal Activity 

- Dealing with Out of Hours Repairs 

- Providing a Dynamic falls service to provide to their customers 

- Carrying out basic repairs to telecare systems

- Promoting Telecare and the range of benefits it provides their customers with. 

- Installing Telecare and a range of equipment as and when required

They’re looking for those who can communicate effectively using a variety of different communication methods and techniques to deliver clear messages. Working positively and enthusiastically in sometimes challenging circumstances, you’ll be willing to undertake a variety of training to safely carry out the role and deal with different types of workloads and problems, working independently and making decisions confidently with minimal need to escalate. 
 

Due to the nature of the role you must hold a full UK driving licence and be flexible to the needs of the service, supporting their role as 24/7/365 Service Provider. The role is shift work which involves working a shift pattern with a combination of early, late and night shifts.

Closing date: 1 Nov 2021

Interview date: 9 Nov 2021