Customer Service Representative
- Recruiter
- Lingo Recruitment
- Location
- Dublin
- Salary
- Competitive
- Posted
- 15 Oct 2021
- Closes
- 25 Oct 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Role: Customer service representative
Salary: ???30K p/a + benefits (AL, training, private pension contribution)
Location: Dublin city centre
Main tasks:
- Manage high volume of incoming phone calls / emails / chats
- Communicate and coordinate with colleagues as necessary
- Respond to and resolve customer enquiries in a professional and timely manner
- Meet personal and team targets and call handling quotas
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Ensure customer satisfaction and provide professional customer support
- Identify any potential areas of improvement and highlight to your line manager
Requirements:
- Strong phone contact handling skills and active listening
- Ability to work as part of a team, support colleagues and promote excellent team spirit
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Strong communication skills
- Fluent English