Business Support Apprentice

Serco Plc
14 Oct 2021
18 Oct 2021
Contract Type
Full Time
Title: Business Support Apprentice
Location: HMP Ashfield - Bristol BS16 9QJ
Working Week: 40 hours per week, Monday - Friday, 08:00-16:30.
Salary: Up to GBP15,000 per annum plus benefits & 23 days annual leave
Apprenticeship Qualification: L3 Business Administrator Standard
Expected Apprenticeship Duration: 12 months minimum

Serco has a strong commitment to apprentices and training and as a successful Serco apprentice, you will be provided with unparalleled support throughout the duration of your programme. You will develop the skills you need for the job by working alongside your colleagues and getting hands on experience.

As our Business Professional apprentice, you'll provide administrative support to the Governance Department at our contract at HMP Ashfield. Working closely with the Business Service Manager to provide administrative support you'll work efficiently within the team and support with ad hoc additional duties as required. Other key duties include:
?? Booking visitors in on the CMS system
?? Operation of the switchboard
?? Support to the mail room
?? Attending and taking minutes and preparation of supporting papers for meetings
?? Dealing with sensitive and confidential material appropriately
?? Provide ad hoc administrative support as required
?? Preparation of internal and external responses to inbound communications
?? Logging data onto spreadsheets
?? Other administration activities such as filing, correspondence, etc.

As part of the apprenticeship scheme we'll provide you with L3 Business Administration and L2 Functional English and Maths training (all delivered by our Apprenticeship team at Serco). You'll also have access to a treasure trove of development opportunities and enjoy the full training, support, and encouragement of our super-friendly team. You will develop the skills you need for the job by working alongside your colleagues and getting hands on experience.

About you

To be successful in this role you will need to be organised, able to plan and prioritise and be a real problem solver! So as well as excellent IT skills you'll be someone who is thorough and organised in your working approach and be comfortable in dealing with sensitive and confidential material in an appropriate manner.

The role requires a pro-active, well-organised and confident individual with a methodical approach to problem solving along with excellent customer service skills. Y our ability to communicate effectively (both written and verbally) as well as being a committed team player is vital in keeping your internal customers happy.

You'll be happy working with MS Office Suite and be confident taking minutes and inputting data, you'll need to have above a C Maths and English (or 4under the new grading system) and have a strong interest in Business Administration.

Things to consider

It is essential that you are able to travel daily to HMP Ashfield to arrive on time for work.

Why Serco?

Meaningful and vital work: You'll provide efficient administrative support to the Governance Department within HMP Ashfield which contributes to the running of our prisons.

A world of opportunity: Our Apprenticeship Programmes encourage internal advancement and active support is given to all employees' Continuous Professional Development;

Great people: You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident level 3 employer and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on to discuss.

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