Service Desk Team Leader
Service Desk Team Leader
Bedford - Hybrid role
Full Time
Permanent
GBP38,000 - GBP42,000
bpha are a forward-thinking housing association, on a mission to build thriving communities where people can live happily in a home they can afford.
We work right across the Oxford to Cambridge Arc, and own or manage over 19,000 homes. As one of the top 25 Housing Association developers in the country, we remain committed to delivering high-quality affordable housing to those who need it the most.
Our Residents, shared owners and leaseholders are at the core of everything we do at bpha. With every employee playing an important part in ensuring we continue to provide them with excellent customer service and maintaining our role as a responsible landlord.
We are currently looking for a Service Desk Team Leader to join us. The main purpose of this role is to lead the Service Desk Team to deliver high performance customer service within an ITIL derived framework.
What you will be doing:
*
Managing the daily operations of the service desk, incident, change and problem management processes
*
Assisting in building a knowledge base and documenting processes
*
Working in conjunction with the PMO for delivery of corporate and IT operational projects
*
Creating a clear vision for future service desk developments
*
Assisting in resolving incidents, identifying problems and working with 3rd party suppliers to maintain live services
*
Managing the procurement, delivery and implementation of mobile working across departments in bpha per agreed SLA's.
We'd love to meet someone with:
*
Strong people management and customer service skills
*
Experience of managing a service desk team
*
Experience of working with current Windows desktop and server operating systems
*
Experience of working in Office 365, One Drive and cloud based environment
*
Experience of working with service desk technologies along with knowledge of incident, problem and change management
*
Excellent organisation skills with the ability to plan and prioritise effectively
*
An ITIL Foundation qualification would be advantageous
Amongst what we offer you is:
*
A competitive salary of GBP38,000 - GBP42,000
*
28 days holiday PLUS Bank Holidays
*
A generous contributory pension scheme
*
Private health care
*
Free life assurance
*
Access to an extensive suite of wellbeing services and tools including a digital gym
*
Opportunities for learning and development
*
Discounted gym membership
*
Retail discount scheme
Please note the successful candidate will need to complete a basic DBS application.
Closing date: 2nd November, 2021
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible
Bedford - Hybrid role
Full Time
Permanent
GBP38,000 - GBP42,000
bpha are a forward-thinking housing association, on a mission to build thriving communities where people can live happily in a home they can afford.
We work right across the Oxford to Cambridge Arc, and own or manage over 19,000 homes. As one of the top 25 Housing Association developers in the country, we remain committed to delivering high-quality affordable housing to those who need it the most.
Our Residents, shared owners and leaseholders are at the core of everything we do at bpha. With every employee playing an important part in ensuring we continue to provide them with excellent customer service and maintaining our role as a responsible landlord.
We are currently looking for a Service Desk Team Leader to join us. The main purpose of this role is to lead the Service Desk Team to deliver high performance customer service within an ITIL derived framework.
What you will be doing:
*
Managing the daily operations of the service desk, incident, change and problem management processes
*
Assisting in building a knowledge base and documenting processes
*
Working in conjunction with the PMO for delivery of corporate and IT operational projects
*
Creating a clear vision for future service desk developments
*
Assisting in resolving incidents, identifying problems and working with 3rd party suppliers to maintain live services
*
Managing the procurement, delivery and implementation of mobile working across departments in bpha per agreed SLA's.
We'd love to meet someone with:
*
Strong people management and customer service skills
*
Experience of managing a service desk team
*
Experience of working with current Windows desktop and server operating systems
*
Experience of working in Office 365, One Drive and cloud based environment
*
Experience of working with service desk technologies along with knowledge of incident, problem and change management
*
Excellent organisation skills with the ability to plan and prioritise effectively
*
An ITIL Foundation qualification would be advantageous
Amongst what we offer you is:
*
A competitive salary of GBP38,000 - GBP42,000
*
28 days holiday PLUS Bank Holidays
*
A generous contributory pension scheme
*
Private health care
*
Free life assurance
*
Access to an extensive suite of wellbeing services and tools including a digital gym
*
Opportunities for learning and development
*
Discounted gym membership
*
Retail discount scheme
Please note the successful candidate will need to complete a basic DBS application.
Closing date: 2nd November, 2021
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible