Service Advisor

Recruiter
Klein Hamilton Recruitment
Location
Prescot
Salary
Competitive
Posted
12 Oct 2021
Closes
31 Oct 2021
Contract Type
Permanent
Hours
Full Time

Service Advisor, Sales, Cars, Transport, Permanent, Prescot

Service Advisor

Role

As a Service Advisor you will be an integral part of the customer experience, acting as the first point of contact for all Service customer enquiries and face to face interactions. You will be the link between customers and the workshop. If you have a passion for customer service, have a desire to deliver the highest quality of customer care and enjoy working in an environment where no two days are the same then this could be the role for you.

As a Company they believe in putting people first, whether that is their customers or their staff; be the go-to Sales and Servicing specialists in Scotland and the North West of England. They aim to continually enhance the customer experience and transform everyday journeys for their customers.

Responsibilities

Reporting to the Service Manager, responsibilities will include:-

- The efficient handling of customer service calls, which will include:

  1. Pricing information
  2. Technical information
  3. Customer appointments
  4. Vehicle repair completion times

- Welcoming customers and ensuring a smooth customer journey from start to finish.

- Understanding repair requirements and being able to explain these clearly to customers to empower the customer to make the best decision for them.

- Upselling work Identified from the visual health check process.

- Assisting in the generation of sufficient customer appointments to fully utilise the workshop capacity and managing the computerised appointment system to ensure courtesy services are arranged and ready for customers.

- Delivering a world-class customer experience to every customer and in turn demonstrating adherence and commitment to the Customer Viewpoint Programme.

- Following the customer follow-up system to ensure that return calls to customers are made as promised.

- Liaising with the Service Manager, other Service Advisors and Parts People to ensure a smooth customer experience and liaising with the workshop to monitor work progress reports.

What you'll have:

  • Previous experience as a Service Advisor within the automotive industry.
  • Excellent organisational and communication skills
  • A strong focus on attention to detail
  • A passion for delivering excellent customer service

Hours

Hours worked on a rota basis to cover the Service Department opening hours of 8am to 6pm Monday to Friday together with a Saturday rota basis.

Rewards and Benefits:

  • Salary dependant on skills & experience
  • Discounts on company products and services
  • Pension scheme
  • Ford Approved Training
  • Discounted shopping portal
  • Reward and recognition scheme

Vacancy Information:

  • Location: Prescot
  • Salary range: Dependent upon skills & experience
  • Job type: Permanent
  • Job Section: Transport
  • Working Hours: Full time
  • Reference: AT544
  • Contact: Alex Thompson

About Klein Hamilton Recruitment


Klein Hamilton are Legal & IT Securities specialist Recruiters, working with magic circle, silver circle, blue chip, fintech and dynamic SME businesses, who trust us in finding them the best talent. You can apply for our vacancies in confidence.

Service Advisor, Sales, Cars, Transport, Permanent, Prescot