Head Housekeeper
Job Purpose
To manage the preparation, set up and service of the Hotel and complex operation, maintaining and improving the standards and quality and service.
Key responsibilities
* To be responsible for the purchasing for the housekeeping department including paper goods, complimentary items for bedrooms/bathrooms, cleaning products and linen using the purchase order.
* To manage the supervision of the housekeeping team, organise daily worksheets, organise washing and ironing and arrange special jobs (i.e. spring cleaning).
* To manage effective room allocations through good communication with the Reception department.
* To prepare staff rotas to ensure the business/customer requirements are consistently met as outlined in the departmental objectives.
* To ensure time sheets are checked, in accordance with company policy ensuring staff are clocked off during quiet periods.
* To carry out regular appraisals and job chats with all the housekeeping team.
* To ensure statutory and departmental training is carried out and recorded.
* To attend any departmental and training meetings as required.
* Recruit new staff within the Housekeeping department in line with business levels and budgetary targets ensuring all staff are fully inducted and receive departmental training.
* To ensure that the Housekeeping department has an S.O.P. and is regularly monitored and updated in line with new standards/procedures.
* To monitor the holidays to ensure all entitlements are taken within the year.
* Provide an accurate monthly report on housekeeping performance against targets
* To undertake any other reasonable duty as requested by a member of the Management team.
* Attend regular communication meetings.
* To comply with all health and safety legislation
* To be fully aware of the:
Accident reporting procedure
Maintenance fault reporting procedure
Fire policy for your department
* To understand how the Hotel's health and safety policy affects your department and how it links in with the rest of the Hotel.
* To be a valued member of your Hotel team, helping and advising colleagues where required, promoting the image of the hotel and that of the Company at all times through active sales activity and a positive approach.
* To undertake operational management shifts as requested ensuring all Hotel services are provided.
.
The responsibilities in the Job Description are subject to change from time to time to reflect the changes in business requirements. It is a requirement of the Hotel/Venue and Company that employees make themselves available to attend training and communication meetings as required for which advance warning will always be given
To manage the preparation, set up and service of the Hotel and complex operation, maintaining and improving the standards and quality and service.
Key responsibilities
* To be responsible for the purchasing for the housekeeping department including paper goods, complimentary items for bedrooms/bathrooms, cleaning products and linen using the purchase order.
* To manage the supervision of the housekeeping team, organise daily worksheets, organise washing and ironing and arrange special jobs (i.e. spring cleaning).
* To manage effective room allocations through good communication with the Reception department.
* To prepare staff rotas to ensure the business/customer requirements are consistently met as outlined in the departmental objectives.
* To ensure time sheets are checked, in accordance with company policy ensuring staff are clocked off during quiet periods.
* To carry out regular appraisals and job chats with all the housekeeping team.
* To ensure statutory and departmental training is carried out and recorded.
* To attend any departmental and training meetings as required.
* Recruit new staff within the Housekeeping department in line with business levels and budgetary targets ensuring all staff are fully inducted and receive departmental training.
* To ensure that the Housekeeping department has an S.O.P. and is regularly monitored and updated in line with new standards/procedures.
* To monitor the holidays to ensure all entitlements are taken within the year.
* Provide an accurate monthly report on housekeeping performance against targets
* To undertake any other reasonable duty as requested by a member of the Management team.
* Attend regular communication meetings.
* To comply with all health and safety legislation
* To be fully aware of the:
Accident reporting procedure
Maintenance fault reporting procedure
Fire policy for your department
* To understand how the Hotel's health and safety policy affects your department and how it links in with the rest of the Hotel.
* To be a valued member of your Hotel team, helping and advising colleagues where required, promoting the image of the hotel and that of the Company at all times through active sales activity and a positive approach.
* To undertake operational management shifts as requested ensuring all Hotel services are provided.
.
The responsibilities in the Job Description are subject to change from time to time to reflect the changes in business requirements. It is a requirement of the Hotel/Venue and Company that employees make themselves available to attend training and communication meetings as required for which advance warning will always be given