Customer Support Representative
- Recruiter
- Confidential
- Location
- Hoddesdon
- Salary
- 18000.00 - 23000.00 GBP Annual
- Posted
- 11 Oct 2021
- Closes
- 08 Nov 2021
- Sectors
- Education & Teaching, Support
- Contract Type
- Permanent
- Hours
- Full Time
Customer Support Representative
Hoddesdon, Hertfordshire
GBP18,000 - GBP23,000 per annum
Our client is recognised globally as a leading manufacturer of exterior lighting equipment, powered by people with a shared passion for light and committed to delivering outstanding service to its customers. They are currently looking for a likeminded, driven Customer Support Representative to join their team in Hoddesdon.
This role is office based 5 days a week
Purpose of Job:
To respond to, input and progress all inbound quotations and other customer requests, through inbound E-mail, mail and telephone calls. To deal quickly and accurately with the information being passed on and liaise with other departments to ensure a high level of accuracy and professional approach to customer service.
Key responsibilities:
* Deal professionally with quotation enquiries including Variant and Specials, ensuring timely processing;
* Accurately raise supporting documentation as required;
* Check price margins for quotes and keep accurate records within files as to how prices gathered;
* Prioritise and constantly check your work to ensure that errors are kept to an absolute minimum;
* Ensure accurate filing, archiving and retrieval of documents as and when necessary;
* React in a timely fashion to internal and external customer requests;
* Deal with customers in a professional manner to ensure timely response and that Customer Service "Best Practice" is used at all times;
* Accurately log and pass messages as required to other team members;
* Inform all customers by e-mail, letter or telephone of any and all information to their quotation or order to ensure they are fully informed of any changes or revisions;
* Accurately raise orders for quotations and ensure orders are checked thoroughly.
Ideal Person:
* You will be an effective communicator with strong attention to detail;
* You will be technically minded with an interest in manufacturing;
* You will be able to multi-task, prioritise, manage your time effectively and work well under pressure;
* You will have a confident telephone manner;
* You will have a positive can-do attitude with a willingness to learn;
* You will have experience of working with Salesforce or a similar CRM;
Experience:
* You will have a minimum one year's experience in a similar customer service role.
If this sounds like the opportunity for you, please apply ASAP.
PLEASE NOTE: By clicking 'apply' you will be taken to the Recruiterwise job portal, where you can see more details on the company, submit your application directly to the client and manage your account / profile visibility for further opportunities
Hoddesdon, Hertfordshire
GBP18,000 - GBP23,000 per annum
Our client is recognised globally as a leading manufacturer of exterior lighting equipment, powered by people with a shared passion for light and committed to delivering outstanding service to its customers. They are currently looking for a likeminded, driven Customer Support Representative to join their team in Hoddesdon.
This role is office based 5 days a week
Purpose of Job:
To respond to, input and progress all inbound quotations and other customer requests, through inbound E-mail, mail and telephone calls. To deal quickly and accurately with the information being passed on and liaise with other departments to ensure a high level of accuracy and professional approach to customer service.
Key responsibilities:
* Deal professionally with quotation enquiries including Variant and Specials, ensuring timely processing;
* Accurately raise supporting documentation as required;
* Check price margins for quotes and keep accurate records within files as to how prices gathered;
* Prioritise and constantly check your work to ensure that errors are kept to an absolute minimum;
* Ensure accurate filing, archiving and retrieval of documents as and when necessary;
* React in a timely fashion to internal and external customer requests;
* Deal with customers in a professional manner to ensure timely response and that Customer Service "Best Practice" is used at all times;
* Accurately log and pass messages as required to other team members;
* Inform all customers by e-mail, letter or telephone of any and all information to their quotation or order to ensure they are fully informed of any changes or revisions;
* Accurately raise orders for quotations and ensure orders are checked thoroughly.
Ideal Person:
* You will be an effective communicator with strong attention to detail;
* You will be technically minded with an interest in manufacturing;
* You will be able to multi-task, prioritise, manage your time effectively and work well under pressure;
* You will have a confident telephone manner;
* You will have a positive can-do attitude with a willingness to learn;
* You will have experience of working with Salesforce or a similar CRM;
Experience:
* You will have a minimum one year's experience in a similar customer service role.
If this sounds like the opportunity for you, please apply ASAP.
PLEASE NOTE: By clicking 'apply' you will be taken to the Recruiterwise job portal, where you can see more details on the company, submit your application directly to the client and manage your account / profile visibility for further opportunities