IT Major Incident Manager
The Major Incident Manager will be a core part of our Service Operations function ensuring that all Major Incidents (Priority 1 and Priority 2) are managed and communicated in-line with the Unipart Major Incident Management process in order to restore normal service operation as quickly as possible, minimising the disruption and impact to business operations.
This role will link strongly into the Incident, Problem and Risk Management processes to drive out service issues, single points of failure and improve overall service and operational stability. It is expected that the Major Incident Manager will have a good working knowledge of incident and problem processes.
The role includes participation in an out of business hours on-call rota.
IT Major Incident Manager Responsibilities:
You may remember Unipart as the company who in the 1970s revolutionised the automotive parts industry. Unipart is a different company today with clients such as Vodafone, Sky, Jaguar Land Rover and the NHS. The Unipart Group is an independent manufacturing, logistics and consultancy company who employs nearly 10,000 employees worldwide and has an annual turnover of more than GBP1 billion.
Location: Nuneaton
Contract Type: Permanent
Hours: Full Time, 08:00 - 17:30 (Monday - Friday)
Salary: GBP45,000 per annum
You may have experience of the following: IT Incident Manager, IT Manager, IT Support Manager, SIAM Incident Manager, Incident Management, Data Services, Data Manager, Data Management, etc.
Ref:
This role will link strongly into the Incident, Problem and Risk Management processes to drive out service issues, single points of failure and improve overall service and operational stability. It is expected that the Major Incident Manager will have a good working knowledge of incident and problem processes.
The role includes participation in an out of business hours on-call rota.
IT Major Incident Manager Responsibilities:
- Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the agreed timeframes
- Own and issue all communications during a Major Incident
- Chairing conference calls with relevant participants including senior management, driving investigation and recovery activity via action plans.
- Evaluating recovery actions to ensure that a recovery plan exists or is being actively produced.
- Performing Problem Management activities to ensure root cause, preventative actions and permanent fixes are identified and implemented.
- Provide 'Out of Hours' Standby and On-Call Support to Major Incident Management on a rota basis.
- Experience of working in a complex, fast-paced organization.
- Excellent communication skills, both verbally and in writing, with an ability to clearly explain problems to both a technical and non-technical audience.
- Self-starter with an ability to plan and prioritise workload and demands to meet deadline.
- Takes personal ownership to deliver excellent customer service to both internal and external customers.
- Practical experience within Problem Management
- Knowledge of Risk Management
- ITIL accreditation is preferred but not essential
- Previous team leader experience is desirable
You may remember Unipart as the company who in the 1970s revolutionised the automotive parts industry. Unipart is a different company today with clients such as Vodafone, Sky, Jaguar Land Rover and the NHS. The Unipart Group is an independent manufacturing, logistics and consultancy company who employs nearly 10,000 employees worldwide and has an annual turnover of more than GBP1 billion.
Location: Nuneaton
Contract Type: Permanent
Hours: Full Time, 08:00 - 17:30 (Monday - Friday)
Salary: GBP45,000 per annum
You may have experience of the following: IT Incident Manager, IT Manager, IT Support Manager, SIAM Incident Manager, Incident Management, Data Services, Data Manager, Data Management, etc.
Ref: