ICT Helpdesk Technician

22183.00 - 24982.00 GBP Annual
07 Oct 2021
04 Nov 2021
Contract Type
Full Time
Derbyshire Fire & Rescue Service have an exciting opportunity for an ICT Helpdesk Technician (Fixed Term Contract) to join the team.

Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire

Salary GBP22,183 - GBP24,982 pro rata per annum

Contract: Fixed Term for 12 months (with potential to extend)

ICT Helpdesk Technician - The Role:

A key part of this role is to support the Fire Service's vital activities, ensuring the Service's user receives an excellent and friendly ICT service.

ICT Helpdesk Technician - You:

Known for your customer-focused approach, you will support the Service's users, diagnosing computer issues, raising ICT orders, managing helpdesk tickets, and assisting 2nd Line Engineers with ICT related issues. Excellent time management skills are essential.

You will require outstanding communications skills to be able to explain complex issues to people with various technical abilities.

A strong understanding of Microsoft desktop operating system technologies is required, and due to the dynamic nature of the team you may be required to work on other Microsoft technologies at short notice, so an all-round good ICT support understanding & high level of logical problem-solving skills are essential.

You will be able to demonstrate:

- Strong ICT problem solving skills, in a mission critical environment

- In depth knowledge of Windows desktop operating systems

- Knowledge of supporting systems such as Exchange management console

- Knowledge of Active Directory administration (user account creation, for example)

- Customer service skills

Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?

ICT Helpdesk Technician - Benefits:

The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required.

In return we offer:

- Flexible working hours

- Family friendly policies

- Free car parking

- Health & wellbeing services

- Discount scheme

- Eligibility to join the Local Government Pension Scheme

We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.

Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.

To submit your application for this exciting ICT Helpdesk Technician opportunity, please press 'Apply' now to be redirected to our website