Assistant Resident Services Manager

06 Oct 2021
20 Oct 2021
Contract Type
Part Time
Assistant Resident Services Manager
Ellis Knight are excited to be working with a leading residential rental and management company with operating buildings located across the UK. Our client is widely recognised as one of the leading providers of services for residential properties. They are looking for a Part Time Assistant Resident Services Manager to work at their site in Bedford.
This role reports directly into the Resident Services Manager and you will be responsible for ensuring that the tenants have the best experience and consistently deliver the highest levels of customer service.

Please be aware that this role will be Part-Time, Monday - Friday, 10am - 2pm. There is flexibility on these hours.

Key Responsibilities:

Carrying out viewings to generate lettings
Ensuring a warm, welcoming environment for all visitors and residents
Supporting residents with any queries and directing any maintenance issues to the relevant Head Office teams
Manage and host monthly resident events
Assist tenants moving into their apartment and complete apartment tenancy inspections and appliance inductions as required
Mail and resident parcel management
Reporting development maintenance issues to Head Office
On site contractor management
Day to day management of the amenity spaces including booking coordination for gym, parking, and residents' lounge.
Issuing and cancelling of door entry fobs and maintaining access control database
Key skills we are looking for:

Excellent interpersonal skills.
Flexibility and adaptability
Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm.
Previous experience in residential or hospitality sectors desirable
Good level of computer literacy using Microsoft Word, Excel and Outlook
Must be pro-active and able to use initiative
Previous experience in a sales role would be an advantage
This is a fantastic opportunity if you are looking to develop a career in a fast-paced property management business. Please get in touch for further details

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