Customer Service/Operations Co-ordinator

Recruiter
Confidential
Location
Ilkeston
Salary
Competitive
Posted
05 Oct 2021
Closes
02 Nov 2021
Contract Type
Permanent
Hours
Full Time
We are now recruiting on behalf of our client, who is based in the Ilkeston area
Due to continued growth our client is expanding their operation and they have a vacancy for a Customer Service/ Operations Co-ordinator in their new packing facility.
What we are looking for -
* Must have proven experience within a customer services environment preferably with a feel for day to day operational issues and constraints
* Have an excellent telephone manner and customer service etiquette
* Highly adaptable & able to work under pressure, with the ability to continue to perform effectively in an environment where delivery volumes can increase considerably overnight.
* Excellent communication skills and able to deal with difficult situations
* To be able to understand processes and use good judgement when deciding whether an order should be escalated for priority delivery
* Strong IT skills, with a good working knowledge of MS Office & Outlook e-mail packages
* Have an extremely well organised and structured approach to a busy workload and be administratively sound
* Willing to work flexible hours when required, particularly through the winter months
* Reliable, punctual and a team player, willing to learn new skills and develop as part of a new business function
* Must have a "can-do" attitude, be helpful and positive in all aspects of the role
What's in it for you -
* Salary starting GBP21,000 per annum
* Permanent role
* Hours can be flexible (starting between 7am and 9am), working a 9 hour day, Monday to Friday, some flexibility may be required at busier times