Data Services Analyst
- Recruiter
- Confidential
- Location
- Milton Keynes
- Salary
- Competitive
- Posted
- 04 Oct 2021
- Closes
- 01 Nov 2021
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Part Time
Data Services Analyst
Part Time 22.5 hours per week
Permanent
GBP25,000 (pro rata)
Milton Keynes
Hybrid working
We are recruiting a Part Time Data Services Analyst for an ever-evolving energy business based in Milton Keynes.
This role would suit an enthusiastic and motivated individual, possessing excellent communication skills and a sound knowledge of Excel.
The individual should enjoy working in a fast-paced environment and be able to manage their time effectively.
Job responsibilities
* Process data in accordance with contractual deadlines
* Through regular reviews of procedures and internal working practices, identify areas of inefficiency and suggest appropriate improvements
* Attend, where relevant, any customer meetings to promote and provide technical detail on data retrieval services
* Proactively resolve issues for the company and the customer to ensure outstanding work is within agreed targets
* Provide support to your colleagues on complex data queries by sharing skills and knowledge
* Working closely with the other teams to ensure that customers receive a high-quality service and that both internal and external service levels are met
* Produce and update procedural documentation to support new and amended services
* Document and assist in the resolution of customer complaints, escalating where necessary
* Involvement in the planning and deployment of new services and system enhancements, ensuring that supporting documentation is created in line with the contractual agreement
* Take full ownership of issues, and to ensure timely, effective resolution
Skills and experience
* Good level of written and spoken English
* Good level of Microsoft office packages (Excel, Word, etc)
* Previous Customer Service experience
* Previous data collection or energy experience desirable
* Analytical minded individual
Part Time 22.5 hours per week
Permanent
GBP25,000 (pro rata)
Milton Keynes
Hybrid working
We are recruiting a Part Time Data Services Analyst for an ever-evolving energy business based in Milton Keynes.
This role would suit an enthusiastic and motivated individual, possessing excellent communication skills and a sound knowledge of Excel.
The individual should enjoy working in a fast-paced environment and be able to manage their time effectively.
Job responsibilities
* Process data in accordance with contractual deadlines
* Through regular reviews of procedures and internal working practices, identify areas of inefficiency and suggest appropriate improvements
* Attend, where relevant, any customer meetings to promote and provide technical detail on data retrieval services
* Proactively resolve issues for the company and the customer to ensure outstanding work is within agreed targets
* Provide support to your colleagues on complex data queries by sharing skills and knowledge
* Working closely with the other teams to ensure that customers receive a high-quality service and that both internal and external service levels are met
* Produce and update procedural documentation to support new and amended services
* Document and assist in the resolution of customer complaints, escalating where necessary
* Involvement in the planning and deployment of new services and system enhancements, ensuring that supporting documentation is created in line with the contractual agreement
* Take full ownership of issues, and to ensure timely, effective resolution
Skills and experience
* Good level of written and spoken English
* Good level of Microsoft office packages (Excel, Word, etc)
* Previous Customer Service experience
* Previous data collection or energy experience desirable
* Analytical minded individual