Senior Technical Support Engineer
- Recruiter
- Cordius Ltd
- Location
- Middlewich
- Salary
- 28000.00 - 31000.00 GBP Annual
- Posted
- 03 Oct 2021
- Closes
- 26 Oct 2021
- Sectors
- Education & Teaching, Support
- Contract Type
- Permanent
- Hours
- Full Time
Cordius are recruiting for a Senior Technical Support Engineer in Middlewich for a permanent position. Our client has a great opportunity for a Technical Support engineer to climb the career ladder.
Hours: Monday to Friday 9am - 5pm
Call Outs: 1 week in 5 and rare weekend working
Salary: GBP28,000 (-/+ DOE) Plus Call out fees (GBP50 per hour)
Main duties:
Working with and supporting the team's current requirements
- Provide quotes to the existing customer base.
- Work on projects for new and existing customers.
- To audit new customers IT and provide reports back to customers, including meeting with Customers to discuss the audit and findings/recommendations.
- Accurately diagnose software and hardware faults via remote networking and client site visits.
- To provide 1st, 2nd, and 3rd line helpdesk support to customers for hardware, software, audio-visual, and telephone equipment.
- Provide a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact, and keeping clients informed of progress.
- To work towards and complete and Microsoft Certifications for IT Professionals (MCSA).
- To maintain satisfactory standards of safety and security in relation to customers.
Skills/Experience required
- Networking, firewalls, and routing protocols.
- Microsoft portfolio and Virtualization Technologies.
- Exceptional interest in IT, networking, and IT infrastructures would really assist the successful applicant
- Extensive use of all currently supported Microsoft Operating Systems.
- Extensive use of Microsoft Word, Excel and Outlook, and other software packages including Sage.
- Strong understanding of WAN & LAN networking concepts including TCP/IP, DHCP, DNS.
Should you feel suitable for the role or wish to pursue similar roles in the area/remotely, please don't hesitate to contact Daniel at Cordius - Derby