Senior Technical Support Engineer

Cordius are recruiting for a Senior Technical Support Engineer in Middlewich for a permanent position. Our client has a great opportunity for a Technical Support engineer to climb the career ladder.

Hours: Monday to Friday 9am - 5pm
Call Outs: 1 week in 5 and rare weekend working
Salary: GBP28,000 (-/+ DOE) Plus Call out fees (GBP50 per hour)

Main duties:

Working with and supporting the team's current requirements

• Provide quotes to the existing customer base.
• Work on projects for new and existing customers.
• To audit new customers IT and provide reports back to customers, including meeting with Customers to discuss the audit and findings/recommendations.
• Accurately diagnose software and hardware faults via remote networking and client site visits.
• To provide 1st, 2nd, and 3rd line helpdesk support to customers for hardware, software, audio-visual, and telephone equipment.
• Provide a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact, and keeping clients informed of progress.
• To work towards and complete and Microsoft Certifications for IT Professionals (MCSA).
• To maintain satisfactory standards of safety and security in relation to customers.

Skills/Experience required

• Networking, firewalls, and routing protocols.

• Microsoft portfolio and Virtualization Technologies.

• Exceptional interest in IT, networking, and IT infrastructures would really assist the successful applicant

• Extensive use of all currently supported Microsoft Operating Systems.

• Extensive use of Microsoft Word, Excel and Outlook, and other software packages including Sage.

• Strong understanding of WAN & LAN networking concepts including TCP/IP, DHCP, DNS.

Should you feel suitable for the role or wish to pursue similar roles in the area/remotely, please don't hesitate to contact Daniel at Cordius - Derby