HR & Volunteering Manager

About Us:

This year Queenscourt Hospice has celebrated 30 years in service. We are an independent charity that provides free, specialist palliative care for the people of Southport, Formby and West Lancashire. We care for patients with advanced progressive, illnesses, helping them to achieve the best possible quality of life. We help to do this within Queenscourt, through our inpatient unit and day patient services, as well as in the patient's home through our Queenscourt at Home Service and in partnership with the local hospital.

As we receive less than a fifth of our costs from the NHS and the rest of the money comes from charitable donations, we are utterly reliant on the goodwill and support of the local community. To enable us to raise our profile and much needed funds, we have a small team of fundraisers who organise events; set up individual giving campaigns and work tirelessly to make new links within the community to secure grants and other forms of income. We also have retail outlets and a lottery which contribute to raising funds to deliver our services.

Along with our team of dedicated staff, we have a huge team of volunteers who give their time and expertise, freely, to support the day to day running of Queenscourt, Retail outlets and Lottery in a myriad of different ways. Together we make up #teamqueenscourt.

Role Summary:

This role has two key areas of responsibility which in brief, involves, the line management and leadership of the Volunteering Team to ensure it provides an effective volunteering service for the benefit of Queenscourt's patients and their families while keeping the volunteers safe and ensuring a meaningful and enjoyable volunteering experience. The role is also responsible for providing professional human resources advice, guidance and support to all, particularly in the application of HR policies and procedures. With the support of the Head of HR & Volunteering, taking the lead on key HR & volunteering projects to ensure the delivery of the HR & Volunteering Strategy.

The post holder will be CIPD qualified with previous experience in a human resources advisory role which includes some line management or mentoring experience. The post holder will also have exceptional communication skills with the ability to effectively communicate at all levels inclusive of volunteers, employees, management and at director level.

Main Duties and Responsibilities:

1. Review HR and Volunteering practices, policies and documentation (including job descriptions) as and when required ensuring they are fit for purpose and in line with current employment legislation. Research best practice.
2. Network with other organisations and external agencies as appropriate such as hospices and employment law specialists to ensure commitment to achieving best practice working across both HR and Volunteering.
3. Supporting investigating officers and hearing panels in employee relations cases. Ensure due process is carried out consistently and correctly and in line with relevant Queenscourt policies. Provide advice and guidance as required including the preparation of investigation reports.
4. Facilitate the Corporate Induction for staff and volunteers.
5. Ensure appropriate and accurate records are kept in relation to employees and volunteers and including key documents e.g. version control
6. Facilitate staff and volunteer training as required, for example, training on the application of a new or revised policy and/or procedure
7. With support from the Head of HR and Volunteering, take the lead on the delivery of key HR & Volunteering projects, such as: Wellbeing programme; staff and volunteer engagement; reward and recognition; identifying and developing a volunteer core training programme
8. Cover for team absences to ensure the continuous provision of an outstanding HR and Volunteer service
9. Lead the volunteering team by providing line management support to the volunteer administrators. With a supportive and empowering approach, guide the team to develop the service wherever possible
10. Take responsibility for dealing with complaints or queries escalated appropriately to you by the volunteer administrators, carrying out difficult conversations when required.
11. Ensure all staff and volunteer communication methods are professional and up to date, for example, website content, volunteer handbook, newsletters
12. Remain up to date on all relevant legislation and best practice in relation to both employment and volunteering.
13. Provide regular support to Queenscourt Managers to ensure they have the appropriate knowledge and skills to nurture their volunteers, particularly in the creation of any new volunteer roles. Support with the structure of role descriptions, risk assessments, advertising, induction and training. Ensure appropriate documentation is completed and returned to volunteering for filing.
14. On occasion, support colleagues on a recruitment interview panel, providing advice and guidance on the shortlisting and interview process.
15. Deputise for the Head of HR during periods of absence in relation to the booking of team annual leave; carrying out return to work meetings, being a point of contact for the team and responding to day-to-day queries and/or escalating as appropriate
16. Line Management

Closing date for applications is Midnight Sunday 17 th October 2021

Interviews will take place w/c Monday 8th November 2021

Please view the attached Job Description and Person Specification. We do not accept CV's, please send all applications to using the attached Job Application Form.