Service Manager

42000.00 - 47000.00 GBP Annual
29 Sep 2021
27 Oct 2021
Contract Type
Full Time
Service Manager - Staffordshire plus UK travel - ITIL

My client delivers fully managed IT services to the public sector. They are now looking to hire an IT Service Manager to join their Service Delivery team.

As part of the Service Delivery team, the Service Manager (SM) is responsible for all activities related to the efficient and effective provision of service to meet the requirements of customer contractual obligations. Leading the client relationship for service, working with the Client Manager, the SM is the key customer service management representative throughout the lifecycle of the managed services contract.

The Service Manager oversees several key functions that enable the delivery of a high-quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder facing role and requires that you establish and manage expectations both internally and externally. There will be UK based travel associated with the role.


?? Degree level education or equivalent demonstrable experience.

?? 3+ years' experience working for an MSP (Managed Service Provider)

?? ITIL (Information Technology Infrastructure Library) Certification (ITIL v3 Intermediate + or ITIL v4 Managing professional/ITIL Strategic Leader)

Skills and Experience

?? Previous service delivery management experience in an IT managed service environment

?? Excellent customer service and communication skills

?? You must understand the importance of management controls, processes, and procedures in the delivery of services.

?? Experience of managing multiple relationships in a fast-paced environment.

?? Proven ability to work creatively and analytically in a problem-solving environment.

This is a permanent role based in Staffordshire but with significant travel across the UK. The client is offering GBP42,000 - GBP47,000 plus a good benefits package. The role is easily commutable from Cheshire, Shropshire, Derbyshire and Walsall

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