IT Support Engineer
- Recruiter
- Confidential
- Location
- Berkhamsted
- Salary
- 20000.00 - 26000.00 GBP Annual
- Posted
- 29 Sep 2021
- Closes
- 27 Oct 2021
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Our client is a growing international recruitment company with offices in Europe, UK and Ireland, growing into the US. Working across life sciences, renewables and technology sectors.
Due to growth they are now looking to hire an IT Support Engineer who would provide 1st line support to all users in the offices as well as a few remote workers. This role would report into the Technology Manager and would be responsible for resolving any issues the team are having with technology as quickly as possible.
Provide 1st line support to all users, utilising the internal Helpdesk to:
* Provide support for Hardware, including diagnosis and repair of desktop PCs, laptops and (where necessary) server systems;
* Provides support for Software, including diagnosis and escalation of CRM system faults, and support for business applications;
* Ensure all items are logged and tracked in the company's internal helpdesk package;
* Meet the commitments of the internal Helpdesk Service Levels;
* Interacts with internal users on all levels to help resolve IT-related issues and provides answers in a timely manner.
Networking - Assist with:
* the implementation of additions, deletions and modifications to the network infrastructure;
* network security;
* the administration and maintenance of the Company's infrastructure and connectivity.
Telephony - Assist with:
* all telephone changes, including allocation of new phones, CTI / Voicemail configuration and re-routing as a result of seating re-arrangement;
* user support.
Internal Systems:
* Troubleshooting, systems backups, archiving and provide user support when necessary;
* Ensures that company assets are maintained responsibly.
Communication:
* Participate in Department meetings with the line manager to provide status updates;
* Keeps team well informed of technical changes and issues;
* Resolves and/or escalates issues in a timely fashion;
* Understands how to communicate difficult/sensitive information tactfully.
* Can communicate complex IT issues to people, with differing technical knowledge, while maintaining their understanding of what is happening, tailoring the communication to different people
* Provide updates to the team when support requests are delayed and keeping them updated of next steps or ETA's
* Provide training to internal staff members on technical areas to assist them with understanding of systems/hardware
Skills / Experience
Experience in the following technologies is required:
* Windows 10 Desktop.
* Windows Server (basic exposure);
* Microsoft Office 2013 & 2016 or Office 365.
Experience in the following technologies is desirable / beneficial:
* Windows server
* Databases (MSSQL)
* Hyper V Server
* Sharepoint
* Active Directory
* VOIP systems
* Network infrastructure experience
* Programming or scripting knowledge (.NET, Powershell, Batch scripting etc)
Due to growth they are now looking to hire an IT Support Engineer who would provide 1st line support to all users in the offices as well as a few remote workers. This role would report into the Technology Manager and would be responsible for resolving any issues the team are having with technology as quickly as possible.
Provide 1st line support to all users, utilising the internal Helpdesk to:
* Provide support for Hardware, including diagnosis and repair of desktop PCs, laptops and (where necessary) server systems;
* Provides support for Software, including diagnosis and escalation of CRM system faults, and support for business applications;
* Ensure all items are logged and tracked in the company's internal helpdesk package;
* Meet the commitments of the internal Helpdesk Service Levels;
* Interacts with internal users on all levels to help resolve IT-related issues and provides answers in a timely manner.
Networking - Assist with:
* the implementation of additions, deletions and modifications to the network infrastructure;
* network security;
* the administration and maintenance of the Company's infrastructure and connectivity.
Telephony - Assist with:
* all telephone changes, including allocation of new phones, CTI / Voicemail configuration and re-routing as a result of seating re-arrangement;
* user support.
Internal Systems:
* Troubleshooting, systems backups, archiving and provide user support when necessary;
* Ensures that company assets are maintained responsibly.
Communication:
* Participate in Department meetings with the line manager to provide status updates;
* Keeps team well informed of technical changes and issues;
* Resolves and/or escalates issues in a timely fashion;
* Understands how to communicate difficult/sensitive information tactfully.
* Can communicate complex IT issues to people, with differing technical knowledge, while maintaining their understanding of what is happening, tailoring the communication to different people
* Provide updates to the team when support requests are delayed and keeping them updated of next steps or ETA's
* Provide training to internal staff members on technical areas to assist them with understanding of systems/hardware
Skills / Experience
Experience in the following technologies is required:
* Windows 10 Desktop.
* Windows Server (basic exposure);
* Microsoft Office 2013 & 2016 or Office 365.
Experience in the following technologies is desirable / beneficial:
* Windows server
* Databases (MSSQL)
* Hyper V Server
* Sharepoint
* Active Directory
* VOIP systems
* Network infrastructure experience
* Programming or scripting knowledge (.NET, Powershell, Batch scripting etc)