IT Operations Technician 3rd Line 12 month contract
- Recruiter
- Confidential
- Location
- Lancashire
- Salary
- Overtime, pension, healthcare
- Posted
- 29 Sep 2021
- Closes
- 27 Oct 2021
- Sectors
- Travel & Tourism
- Contract Type
- Contract
- Hours
- Full Time
We're recruiting on behalf of a leading organisation with sites throughout the UK. Due to expansion they are seeking a service oriented IT professional to join their team of 4. The role is varied, and is essentially to be the first port of call for any infrastructure related queries.
Location: Home based but with the expectation and flexibility to travel to sites 3 times per week on average
Salary: GBP27k plus overtime/on-call bonus
Why you'll want this role
You'll be working for a large employer who valules it's employees. You'll be given support, training and development and if you're wanting to step into more of an infrastructure role - this is the perfect opportunity.
Key Responsibilities
* Acting as central 3rd line escalation point IT for Operations Team, Service Desk and wider IT team.
* Maintaining and supporting the IT operations technology platforms.
* Assisting with and troubleshooting on-site issues as required.
* Liaising with third party suppliers, following defined processes and procedures.
* Contributing to development of service delivery operations-related technologies and policies.
* Following and contributing to service delivery operations team processes.
* Ensuring 3rd line processes, and daily checks are carried out.
* Triage and resolution of incidents and problems.
* Proactive logging and escalation of issues where issues are identified as per monitoring systems.
* Responsible for ensuring failed hardware is logged and replaced as per SLA.
* Follow and develop processes within the team.
* Ensure that all work is properly logged, prioritised and SLA targets are consistently achieved.
* Participation in project delivery work streams.
* Participation in on-call rota, including some out of hours working.
Experience Required
* Supporting Windows OS (Server and Desktop) hardware, platforms and related products
* supporting Windows Active Directory platform
* supporting LAN / WAN / WLAN hardware, platforms and related products
* supporting 0ffice365 environment & products
* supporting virtualisation platforms
* supporting voice and communications hardware, platforms and related products
Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role
Location: Home based but with the expectation and flexibility to travel to sites 3 times per week on average
Salary: GBP27k plus overtime/on-call bonus
Why you'll want this role
You'll be working for a large employer who valules it's employees. You'll be given support, training and development and if you're wanting to step into more of an infrastructure role - this is the perfect opportunity.
Key Responsibilities
* Acting as central 3rd line escalation point IT for Operations Team, Service Desk and wider IT team.
* Maintaining and supporting the IT operations technology platforms.
* Assisting with and troubleshooting on-site issues as required.
* Liaising with third party suppliers, following defined processes and procedures.
* Contributing to development of service delivery operations-related technologies and policies.
* Following and contributing to service delivery operations team processes.
* Ensuring 3rd line processes, and daily checks are carried out.
* Triage and resolution of incidents and problems.
* Proactive logging and escalation of issues where issues are identified as per monitoring systems.
* Responsible for ensuring failed hardware is logged and replaced as per SLA.
* Follow and develop processes within the team.
* Ensure that all work is properly logged, prioritised and SLA targets are consistently achieved.
* Participation in project delivery work streams.
* Participation in on-call rota, including some out of hours working.
Experience Required
* Supporting Windows OS (Server and Desktop) hardware, platforms and related products
* supporting Windows Active Directory platform
* supporting LAN / WAN / WLAN hardware, platforms and related products
* supporting 0ffice365 environment & products
* supporting virtualisation platforms
* supporting voice and communications hardware, platforms and related products
Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role