Telesales Co-ordinator

Telesales Co-ordinator
Calne, Wiltshire
 
LWC are a UK distributor of beers, wines, spirits and soft drinks. But at LWC we deliver more than just drinks, we deliver a genuine excellence in service to over 7000 UK on trade customers.
 
Established in 1979, LWC has grown from a small start up to the "fastest growing privately owned drinks company in the UK". We provide fantastic support services which enables our customers to not only maximize their sales but also provide their customers with a higher quality experience.
 
Reporting directly to the Telesales Manager, Office Manager and/or Depot Manager.
 
Hours:
 
Monday - Friday, 35 hours, 9am – 5pm, plus occasional Saturday mornings.
 
Objectives of the job:
 
- To work on gaining new accounts, reporting technical faults on behalf of the customer, upselling on certain products and introducing new lines
- To take customer orders and input them onto the system
- To take a high volume of incoming calls, including customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries
 
Key responsibilities:
 
- To ensure high standards of customer services, taking and inputting orders efficiently and accurately
- To have a clear and personable telephone manner
- To take ownership of solving customer issues through pro-active customer service
- To promote the sale of LWC Drinks own brand products
- To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs
- To build relationships with weekly telesales customers and be a regular point of contact
- The ability to up sell certain products
- To be responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.
 
Key skills:
 
- Excellent customer service skills
- Use of Microsoft Excel for spreadsheets and records
- Ability to use the Trinity system
- Good teamwork skills
- Good communication and relationship building skills
- Good product knowledge
 
Desirable skills:
 
- Drinks industry product knowledge
- Previous telesales experience
- Desire to learn the industry
 
Required education:
 
- Secondary school or equivalent
 
In return, we offer:
 
- Competitive rates of pay (dependent on experience)
- Quarterly bonus scheme
- Pension scheme after minimum service
- 28 days' holiday
- Job stability in a growing and successful business