Client Support Administrator
- Recruiter
- Confidential
- Location
- Wiltshire
- Salary
- 20000.00 - 22000.00 GBP Annual
- Posted
- 24 Sep 2021
- Closes
- 22 Oct 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Job Title: Client Support Administrator
Salary: GBP20,000 - GBP22,000 pa
Hours: Monday to Friday, 8:30am - 5:00pm
Location: Wootton Bassett
Office Angels are currently recruiting for a large global client who are looking for a Client Support Administrator based in Wootton Bassett, this a temporary position that will become permanent after 12 weeks (dependent on performance).
Please note this role will involve vetting due to the nature of the client.
Your Key Responsibilities will include but are not limited to:
Resolve incidents and problems against each client SLA or OLA and ensure all clients affected by incident are updated at all the times
Complete task on daily, weekly, and monthly client checklist
Monitoring and administrating systems to ensure service level agreements are met
Respond to all incoming client tickets, emails and phone calls
Ensure all clients requirements and specifications are fully understood and followed
Develop open and effective channels of communication by building strong work relationships with external and internal clients
Producing internal and external management reports
Work with managers and developers on both existing and new client projects
Resolve and escalate all IT & application support issues that impact SLA's
Comply with all Company policies, data security and quality initiatives
Professional skills, Experience and Attributes Required:
Previous experience in a customer service role
Strong communication skills required
The ability to develop and maintain excellent working relationships
Intermediate IT skills - Word processing, Spreadsheets, Databases, Emails and Web
Ability to manage multiple priorities
Understanding of mapping operational processes and workflows
Structured, organised, methodical and diligent
Please apply today with your up to date CV
The Small Print
Whilst we'd love to get back to every applicant, it isn't always possible. So, if you haven't heard from us within 3-5 days, please note that your application has not been successful on this occasion.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary: GBP20,000 - GBP22,000 pa
Hours: Monday to Friday, 8:30am - 5:00pm
Location: Wootton Bassett
Office Angels are currently recruiting for a large global client who are looking for a Client Support Administrator based in Wootton Bassett, this a temporary position that will become permanent after 12 weeks (dependent on performance).
Please note this role will involve vetting due to the nature of the client.
Your Key Responsibilities will include but are not limited to:
Resolve incidents and problems against each client SLA or OLA and ensure all clients affected by incident are updated at all the times
Complete task on daily, weekly, and monthly client checklist
Monitoring and administrating systems to ensure service level agreements are met
Respond to all incoming client tickets, emails and phone calls
Ensure all clients requirements and specifications are fully understood and followed
Develop open and effective channels of communication by building strong work relationships with external and internal clients
Producing internal and external management reports
Work with managers and developers on both existing and new client projects
Resolve and escalate all IT & application support issues that impact SLA's
Comply with all Company policies, data security and quality initiatives
Professional skills, Experience and Attributes Required:
Previous experience in a customer service role
Strong communication skills required
The ability to develop and maintain excellent working relationships
Intermediate IT skills - Word processing, Spreadsheets, Databases, Emails and Web
Ability to manage multiple priorities
Understanding of mapping operational processes and workflows
Structured, organised, methodical and diligent
Please apply today with your up to date CV
The Small Print
Whilst we'd love to get back to every applicant, it isn't always possible. So, if you haven't heard from us within 3-5 days, please note that your application has not been successful on this occasion.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website