Software support & Training specialist
- Recruiter
- Confidential
- Location
- Belfast
- Salary
- 25000.00 - 30000.00 GBP Annual + Bonus, flexible working and more
- Posted
- 23 Sep 2021
- Closes
- 21 Oct 2021
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
My client is an award-winning software organisation within the legal industry. They have an unrivalled reputation, offer a fantastic working environment, look after their staff extremely well and have a strong benefits package.
They are looking for a professional candidate with strong customer facing skills and experience within accountancy, training and support to join their team on a permanent basis.
Software Support and Training Specialist Role:
* The Software Support & Training Specialist is a pivotal role within the Professional Services department, providing training on all product ranges to new and existing clients, along with supporting them with any issues or queries they may have.
* The Software Support & Training Specialist will be customer facing and as such, will need to consistently demonstrate the company values and provide excellent customer service.
* 60% of the role involves supporting a specialist range of legal software, by providing help and assistance to customers on the telephone.
* 30% of the role involves providing onsite or remote training on legal software.
* 10% of the role involves the support with the migration process when new customers are onboarding.
Software Support and Training Specialist - Requirements:
* Accounting / finance experience
* Trainer experience (this could be formal trainer experience or training/supporting new colleagues in previous roles)
* Experience of being stakeholder facing offering excellent service
* Accounting Software Knowledge
* Strong IT Literacy (inc. Microsoft Office)
* Very strong written and verbal communication skills
* Driving licence and own transport
* In addition, the following skills / experience are desirable; ILFM qualifications, SOLAS qualifications, Part AAT qualified, Finance related degree, Legal Accounts experience, Helpdesk experience, Understanding of legal practices and case management software, Knowledge of the SRA (Solicitors' Regulation Authority) Accounts Rules, Extensive accounts knowledge
In return, my client offers the chance to play a key role within a company which truly values its employees! Each employee from apprentices to the CEO have their own personal development plan to help them achieve their goals; extensive training is offered within a supporting environment and excellent staff benefits including a bonus, 23 days holiday (option to buy or sell 3 more), canteens and gym on-site, employee assistance program, enhanced pension, flexible working (WFH - 2/3 days per week), social events, volunteering days, extensive training and lots more
They are looking for a professional candidate with strong customer facing skills and experience within accountancy, training and support to join their team on a permanent basis.
Software Support and Training Specialist Role:
* The Software Support & Training Specialist is a pivotal role within the Professional Services department, providing training on all product ranges to new and existing clients, along with supporting them with any issues or queries they may have.
* The Software Support & Training Specialist will be customer facing and as such, will need to consistently demonstrate the company values and provide excellent customer service.
* 60% of the role involves supporting a specialist range of legal software, by providing help and assistance to customers on the telephone.
* 30% of the role involves providing onsite or remote training on legal software.
* 10% of the role involves the support with the migration process when new customers are onboarding.
Software Support and Training Specialist - Requirements:
* Accounting / finance experience
* Trainer experience (this could be formal trainer experience or training/supporting new colleagues in previous roles)
* Experience of being stakeholder facing offering excellent service
* Accounting Software Knowledge
* Strong IT Literacy (inc. Microsoft Office)
* Very strong written and verbal communication skills
* Driving licence and own transport
* In addition, the following skills / experience are desirable; ILFM qualifications, SOLAS qualifications, Part AAT qualified, Finance related degree, Legal Accounts experience, Helpdesk experience, Understanding of legal practices and case management software, Knowledge of the SRA (Solicitors' Regulation Authority) Accounts Rules, Extensive accounts knowledge
In return, my client offers the chance to play a key role within a company which truly values its employees! Each employee from apprentices to the CEO have their own personal development plan to help them achieve their goals; extensive training is offered within a supporting environment and excellent staff benefits including a bonus, 23 days holiday (option to buy or sell 3 more), canteens and gym on-site, employee assistance program, enhanced pension, flexible working (WFH - 2/3 days per week), social events, volunteering days, extensive training and lots more