Support and Training Associate
- Recruiter
- Confidential
- Location
- Farnborough
- Salary
- 23000.00 - 25000.00 GBP Annual + Excellent Benefits and Career Opp
- Posted
- 23 Sep 2021
- Closes
- 21 Oct 2021
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Support and Training Associate
GBP23,000 - GBP25,000 plus benefits including; bonus, 23 days holiday (option to buy or sell 3 more), canteens and gym on-site, employee assistance program, enhanced pension, flexible working (WFH - 2/3 days per week), social events, volunteering days, extensive training and lots more!
Farnborough, Surrey, GU14 (WFH - 2/3 days per week, working from home)
Keywords: Maths, English, GCSE, Graduate, degree, bachelors, masters, accountancy, finance, AAT, A-Level, college, software, support, training, 1st line, helpdesk, troubleshooting, installations, legal, accounts, workflow.
My client is an award-winning software organisation within the legal industry. They have an unrivalled reputation, offer a fantastic working environment, look after their staff extremely well and have a strong benefits package.
They are looking for a professional candidate with some previous customer facing experience and some finance related experience or education, to join their team on a permanent basis. This role sits within the professional services team and involves providing software support to their customers, as well as some elements of assisting with installations and providing training.
Support and Training Associate- Duties:
* Offer customer support on the software product, providing help and assistance to
customers via phone and email promptly & safely within our customer SLA's.
* To promote a helpful and professional image to the customer, supporting customer queries
and enquiries in a caring and helpful way, ensuring that the customer feels they have had a
positive experience.
* To provide telephone and onsite training of the software product.
* To support customers with the installation of Legal Software on their PCs (occasionally on-site).
Support and Training Associate - Requirements:
* Finance related experience / knowledge
* A*-C grades in GCSE for Maths and English
* Strong numeracy skills and the ability to pick up accountancy software
* Strong IT literacy including Microsoft Office
* Strong customer facing skills / experience
* Driving licence and own transport
* In addition, any of the following would be a bonus (although not a requirement!) finance related degree, legal accounts experience, helpdesk experience, accounts knowledge and an understanding of legal practises and case management software.
In return, my client offers the chance to play a key role within a company which truly values its employees! Each employee from apprentices to the CEO have their own personal development plan to help them achieve their goals; extensive training is offered within a supporting environment and excellent staff benefits including a bonus, 23 days holiday (option to buy or sell 3 more), canteens and gym on-site, employee assistance program, enhanced pension, flexible working (WFH - 2/3 days per week), social events, volunteering days, extensive training and lots more!
Sound interesting and something you would love to be part of? Apply today!
Integral Recruitment is acting as an employment agency in regard to this vacancy
GBP23,000 - GBP25,000 plus benefits including; bonus, 23 days holiday (option to buy or sell 3 more), canteens and gym on-site, employee assistance program, enhanced pension, flexible working (WFH - 2/3 days per week), social events, volunteering days, extensive training and lots more!
Farnborough, Surrey, GU14 (WFH - 2/3 days per week, working from home)
Keywords: Maths, English, GCSE, Graduate, degree, bachelors, masters, accountancy, finance, AAT, A-Level, college, software, support, training, 1st line, helpdesk, troubleshooting, installations, legal, accounts, workflow.
My client is an award-winning software organisation within the legal industry. They have an unrivalled reputation, offer a fantastic working environment, look after their staff extremely well and have a strong benefits package.
They are looking for a professional candidate with some previous customer facing experience and some finance related experience or education, to join their team on a permanent basis. This role sits within the professional services team and involves providing software support to their customers, as well as some elements of assisting with installations and providing training.
Support and Training Associate- Duties:
* Offer customer support on the software product, providing help and assistance to
customers via phone and email promptly & safely within our customer SLA's.
* To promote a helpful and professional image to the customer, supporting customer queries
and enquiries in a caring and helpful way, ensuring that the customer feels they have had a
positive experience.
* To provide telephone and onsite training of the software product.
* To support customers with the installation of Legal Software on their PCs (occasionally on-site).
Support and Training Associate - Requirements:
* Finance related experience / knowledge
* A*-C grades in GCSE for Maths and English
* Strong numeracy skills and the ability to pick up accountancy software
* Strong IT literacy including Microsoft Office
* Strong customer facing skills / experience
* Driving licence and own transport
* In addition, any of the following would be a bonus (although not a requirement!) finance related degree, legal accounts experience, helpdesk experience, accounts knowledge and an understanding of legal practises and case management software.
In return, my client offers the chance to play a key role within a company which truly values its employees! Each employee from apprentices to the CEO have their own personal development plan to help them achieve their goals; extensive training is offered within a supporting environment and excellent staff benefits including a bonus, 23 days holiday (option to buy or sell 3 more), canteens and gym on-site, employee assistance program, enhanced pension, flexible working (WFH - 2/3 days per week), social events, volunteering days, extensive training and lots more!
Sound interesting and something you would love to be part of? Apply today!
Integral Recruitment is acting as an employment agency in regard to this vacancy