Customer Service Co-ordinator Full Time
- Recruiter
- Webrecruit
- Location
- Dunstable
- Salary
- £Competitive
- Posted
- 23 Sep 2021
- Closes
- 21 Oct 2021
- Ref
- SCBJS0211/AA-21-FRCU
- Contract Type
- Temporary
- Hours
- Full Time
Customer Service Co-ordinator – Full Time
Dunstable, Bedfordshire
£Competitive
Our client currently has a vacancy for a full-time Customer Service Co-ordinator, on a temporary contract, to work within their new Travel Centres / Clinics. This position will be based in Dunstable to help co-ordinate the collection of COVID samples for screening as part of a new contract.
Key tasks and responsibilities
- To work as part of a busy team, conducting Covid-19 PCR swabbing, as part of a screening scheme
- Opening/closing and set up for “travel clinic”
- Ensure smooth running of bookings, stock etc.
- Meet and greet clients on arrival, confirm bookings and register their kits before directing towards the swabbing station
- Registering individual’s details on various bespoke software systems
- The possession of the knowledge and skills to handle problematic collections or difficult individuals
- Flexibility to work a shift pattern, this could include 12 hour shifts across a 7-day rota
- The adherence to company Health and Safety procedures and the maintenance of a safe working environment
- The strict adherence to the company’s Confidentiality Policy within and outside the organisation
Essential
- Previous experience in a busy client-facing role
- Previous systems experience, off the shelf or bespoke company software
- Excellent organisational skills
- Strong systems skills
Desirable
- Previous sample collection experience - full training and PPE will be provided
- Whilst experience within the medical profession is not required, an interest in health care is desirable
- Excellent organisational and time management skills
About Our Client
Our client is passionate about improving global health and saving lives through the development of innovative and pioneering products. Through their commitment and the skill of their people, they have grown to be a world leader in diagnostics for clinical healthcare, toxicology, food security and providing quality solutions to over 145 countries. To serve their growing international markets, they require high calibre applicants with scientific, engineering, software and broader business skills – including sales, marketing, logistics, finance and many more.
Central to our client’s ethos is their drive to improve healthcare worldwide and every one of their staff plays a vital role in this aim.
Our client is an Equal Opportunities Employer.
To apply for the role of Customer Service Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.
Other organisations may call this role Sample Collection Officer, Medical Sample Collection Officer, Sample Collector, Healthcare Assistant, or Clinical Assistant.