Technical Support Specialist
- Recruiter
- Confidential
- Location
- Hoddesdon
- Salary
- Home based plus bens
- Posted
- 21 Sep 2021
- Closes
- 19 Oct 2021
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Technical Support Engineer Circa GBP30k home based
My client provides secure cloud-based solutions to enable their customers to fully engage with their customers. These include AI Automation, Customer Service, Secure Payments and Business Communications.
Previous successful candidates have been Graduates / keen and motivated people who become fully trained over a period of 6 - 9 months. Candidates who are qualified by experience also welcome.
Ideal candidates will have: Ideally a degree in Computer Science or Information Technology.
Certification in Linux is advantageous. Prior experience in tech support, desktop support, or a similar role. Proficiency in Linux. Experience with remote desktop applications and help desk software.
Attention to detail and good problem-solving skills. Excellent interpersonal skills. Good written and verbal communication.
Technical Support Responsibilities:
* Working 1-2 days on the late shift (17:30 - 20:00)
* Troubleshooting technical issues.
* Diagnosing and repairing faults.
* Provisioning Linux servers.
* Resolving network issues.
* Installing and configuring hardware and software.
* Speaking to customers to quickly get to the root of their problem.
* Providing timely and accurate customer feedback.
* Talking customers through a series of actions to resolve a problem.
* Following up with clients to ensure the problem is resolved.
* Replacing or repairing the necessary parts.
* Supporting the roll-out of new applications.
* Providing support in the form of procedural documentation.
* Managing multiple cases at one time.
* Testing and evaluating new technologies.
* Conducting electrical safety checks on equipment.
Technical Experience:
* Linux server provisioning and troubleshooting.
* Asterisk PBX
* Security, VPNs, and networking.
* Amazon AWS EC2 / S3
* VoIP & contact centre technology
* MySQL, Apache
* SIP troubleshooting (Wireshark)
* Good written and verbal communication
My client provides secure cloud-based solutions to enable their customers to fully engage with their customers. These include AI Automation, Customer Service, Secure Payments and Business Communications.
Previous successful candidates have been Graduates / keen and motivated people who become fully trained over a period of 6 - 9 months. Candidates who are qualified by experience also welcome.
Ideal candidates will have: Ideally a degree in Computer Science or Information Technology.
Certification in Linux is advantageous. Prior experience in tech support, desktop support, or a similar role. Proficiency in Linux. Experience with remote desktop applications and help desk software.
Attention to detail and good problem-solving skills. Excellent interpersonal skills. Good written and verbal communication.
Technical Support Responsibilities:
* Working 1-2 days on the late shift (17:30 - 20:00)
* Troubleshooting technical issues.
* Diagnosing and repairing faults.
* Provisioning Linux servers.
* Resolving network issues.
* Installing and configuring hardware and software.
* Speaking to customers to quickly get to the root of their problem.
* Providing timely and accurate customer feedback.
* Talking customers through a series of actions to resolve a problem.
* Following up with clients to ensure the problem is resolved.
* Replacing or repairing the necessary parts.
* Supporting the roll-out of new applications.
* Providing support in the form of procedural documentation.
* Managing multiple cases at one time.
* Testing and evaluating new technologies.
* Conducting electrical safety checks on equipment.
Technical Experience:
* Linux server provisioning and troubleshooting.
* Asterisk PBX
* Security, VPNs, and networking.
* Amazon AWS EC2 / S3
* VoIP & contact centre technology
* MySQL, Apache
* SIP troubleshooting (Wireshark)
* Good written and verbal communication