3rd Line Support, VMware, NSX

3rd Line VMware Support

Roll can be split between on site and remote but minimum 3 days per week on site

Must Have:

• Excellent knowledge and experience of large vSphere SDDC environments, deploying, configuring, and troubleshooting.
• vSAN configuration and troubleshooting experience.
• Supporting the operations and maintenance of VMware Software-Defined Datacentres (SDDC's)
• Experience with troubleshooting, reporting, and monitoring using vRealize Operations Manager
• Good knowledge and experience of VMware Horizon and/or NSX-T including configuring and troubleshooting.
• VMware VCP and/or VMware VCAP (Relevant experience considered)

Should Have:

• Developing, maintaining, and supporting networks and firewall rulesets ideally within NSX-T

Could Have:

• Troubleshooting an Enterprise-class NSX-T networking implementation
• Microsoft Azure and AWS cloud hosting platform design and administration
• Veeam Backup & Replication experience
• Solid practical knowledge of ITIL v3 and above.
• Good knowledge of vulnerability management techniques and solutions.

Individual:

• A team player and contributor within a busy team.
• Excellent communication skills and an ability to work effectively and within a busy team
• Accurate and methodical in their approach to tasks and troubleshooting.
• Acting as an escalation point for more junior IT Support staff.
• Helping to mentor and develop an IT Support team, to ITIL standards.

Role:

• Perform BAU operational and escalated support activity across our managed services clients
• Assist 1st and 2nd line engineers with escalated support problems
• Assist the IT Projects team in delivering a variety of IT projects across our managed services client base
• Identify and deliver improvements to IT processes and systems including regular systems upgrades
• Identify opportunities to improve our service to our customer base, so that SLA's are exceeded, and customer feedback is consistently high
• Assist the IT delivery management team with a continual capacity management process, ensuring any bottlenecks are identified and addressed before they impact
• Ensure all work is recorded in ITSM system and correct routes are used for incoming work
• Participate with out of hours support on a rota basis