1st Line Support Technician

19000.00 - 24000.00 GBP Annual
21 Sep 2021
19 Oct 2021
IT, IT Support
Contract Type
Full Time
1st Line Support Technician, Theale, GBP19,000 - GBP24,000pa plus benefits:

A leading Managed Services Provider is looking to recruit a 1st Line IT Support Technician to work in their client's central Theale location. As part of a team of dedicated technicians, you'll be providing 1st Line Support to approx. 650 to 700 users covering cutting edge hardware, software and infrastructure technologies. Supporting one of the UK's largest firms within their industry, this role combines both end-user support with more technical hands-on troubleshooting. If you want to make a move into a more technical environment, then I highly recommend that you apply for this role.

The role:

The 1st Line IT Support Technician will provide support to a diverse group of approx. (Apply online only) users, responding to incidents and requests in line with company SLA's. You'll be the first point of contact for all IT queries submitted via telephone, self-service portal and walk-up, keeping users updated as you progress. You'll deal with a variety of hardware, software, telephony and mobile device issues, and will have the opportunity to gain insight into infrastructure-based technology.

About you:

The successful 1st Line IT Support Technician will need to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business whilst demonstrating excellent customer service at all times. You'll possess a logical approach to problem solving and will already be experienced in a similar role.

Essential skills:

Windows 10, MS Office 365/2016
Active Directory administration
Incident Management and Call Logging tools e.g. Cherwell, Remedy, Service Now
Desktop/Laptop/Mobile hardware

Desirable skills:

MS Office 365
Apple mobile device support
IP Telephony (Avaya or iPECS)
Audio and Video support - MS Teams or Zoom

Desirable qualifications:

Any of the following: ITIL Foundation, Microsoft certifications, CompTIA A+

What's in it for you?

Competitive salary
Part of a well-established team in a relaxed environment
23 days' holiday per year - plus bank holidays and an extra free day for your birthday
Holiday purchase scheme
Pension scheme
Childcare vouchers scheme
Employee Assistance Programme 1st Liners please apply now, you will not be disappointed by this opportunity.

MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time.

MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles)