3rd Line Systems Engineer ??? Platform as a Service (PaaS)

40000.00 - 42000.00 GBP Annual
21 Sep 2021
19 Oct 2021
Contract Type
Full Time
Role: 3rd Line Systems Engineer - Platform as a Service (PaaS)
Location: Home-based + Southampton OR

Home-based + Oxfordshire

Salary: GBP40- 42,000 + 5% on-call payment (+ comprehensive benefits)

Key Skills: 3rd Line, Large User Estate experience, Azure, Windows 10, O365 /M365, Citrix, AD, Identity Management, Intune or MEM etc.


We are seeking a Systems Engineer to provide 3rd line PaaS support in a very high-profile Public-Sector setting with a large User estate and great opportunity for career development.

As a Systems Engineer within the Platform as a Service team, you will be responsible for configuration and support across a variety of on premise and cloud based platform technologies such as Identity and Access Management, Messaging and Email Archiving, Citrix Virtual Apps, Microsoft 365 and Azure.

Your role would be to support the busines by working collaboratively with other teams and ensuring regular maintenance activities are carried out and completed on time whilst also providing incident/request/problem support within the agreed service levels within the ITIL Framework. You will possess excellent problem-solving skills to investigate, diagnose and rectify issues relating to infrastructure services.

You will be able to demonstrate 3rd Line level support implementing, supporting and optimising services in a similar technical environment of a large User estate, including:

* Experience in supporting identity and security related technologies

* Experience in the support and administration of the Microsoft collaboration stack for products such as Windows 10, Microsoft 365, Exchange & SharePoint Online, MS Teams etc.

* Good understanding of Microsoft Exchange Online and O365 or M365

* Experience of Citrix Technologies

* Strong knowledge in supporting complex infrastructure environments

* Intune or MEM experience

* Experience with Identity Management or IDAM would be useful

* Experience with PKI would be useful

In addition, you will need to possess excellent communication skills, written and verbal, and be a great problem solver

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