2nd Line Desktop Support Engineer
- Recruiter
- Confidential
- Location
- Burnley
- Salary
- Competitive
- Posted
- 20 Sep 2021
- Closes
- 18 Oct 2021
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
2nd Line Desktop Support Engineer
Safran Nacelles
Burnley, Lancashire
Full-time, Permanent
Safran Nacelles are currently recruiting a 2nd Line Desktop Support Engineer to be based on-site in Burnley.
THE ROLE
The role predominantly involves 2nd line desktop analysis and support; the job encompasses 2nd line delivery, principally IS/IT Technical Analysis & Desktop Support, with some aspects of investigation, project/task delivery and research & development.
Primarily work will come from support and analysis of Safran Nacelle's desktop environments via our Service Now ticketing platform and infrastructure monitoring systems as well as projects and tasks directed from the local Industrial Site IS Manager. The role will require the flexibility and a proactive approach, reacting to where the work is - BAU analysis, tickets or infrastructure tasks/projects, with the primary focus on the desktop environment.
CANDIDATE SKILLS & REQUIREMENTS
Analysis and support of all local IS BAU systems, ticket queues and issues delegated by the Industrial Site IS Manager.
• Analysis and problem resolution for internal business applications systems.
• Implementation of various local IS/IT systems.
• Conduct proactive and regular maintenance across IS/IT systems.
• Respond to customer queries raised via telephone, verbal means or by incident tickets submitted.
• Timely resolution of infrastructure incidents tickets, minimising the impact to the end user base by restoring infrastructure services promptly and adhering to IS/IT service level targets, ensure customer satisfaction in all aspects of the role.
• Liaising and support other IS/IT and business sections in order to resolve incidents raised against the whole IS/IT department and progress group strategic goals and IS/IT systems development.
• Liaise with 3rd party technical suppliers as required, raising fault service requests when required and managing these 3rd party incidents.
• Liaise with other team members for problem resolution and ideas sharing.
A BIT ABOUT SAFRAN?
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 79,000 employees and sales of 16.5 billion euros in 2020 and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and Innovation roadmap. Safran ranks first in Forbes's 2020 list of the World's Best Employers for its sector. Safran Nacelles is a world leader for aircraft nacelles and an active player in after-market services, with 23,000 products in service, and 145,000 daily flight hours. The company is active in all segments of the market, from regional jets and corporate aircraft to the largest airliners
Safran Nacelles
Burnley, Lancashire
Full-time, Permanent
Safran Nacelles are currently recruiting a 2nd Line Desktop Support Engineer to be based on-site in Burnley.
THE ROLE
The role predominantly involves 2nd line desktop analysis and support; the job encompasses 2nd line delivery, principally IS/IT Technical Analysis & Desktop Support, with some aspects of investigation, project/task delivery and research & development.
Primarily work will come from support and analysis of Safran Nacelle's desktop environments via our Service Now ticketing platform and infrastructure monitoring systems as well as projects and tasks directed from the local Industrial Site IS Manager. The role will require the flexibility and a proactive approach, reacting to where the work is - BAU analysis, tickets or infrastructure tasks/projects, with the primary focus on the desktop environment.
CANDIDATE SKILLS & REQUIREMENTS
Analysis and support of all local IS BAU systems, ticket queues and issues delegated by the Industrial Site IS Manager.
• Analysis and problem resolution for internal business applications systems.
• Implementation of various local IS/IT systems.
• Conduct proactive and regular maintenance across IS/IT systems.
• Respond to customer queries raised via telephone, verbal means or by incident tickets submitted.
• Timely resolution of infrastructure incidents tickets, minimising the impact to the end user base by restoring infrastructure services promptly and adhering to IS/IT service level targets, ensure customer satisfaction in all aspects of the role.
• Liaising and support other IS/IT and business sections in order to resolve incidents raised against the whole IS/IT department and progress group strategic goals and IS/IT systems development.
• Liaise with 3rd party technical suppliers as required, raising fault service requests when required and managing these 3rd party incidents.
• Liaise with other team members for problem resolution and ideas sharing.
A BIT ABOUT SAFRAN?
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 79,000 employees and sales of 16.5 billion euros in 2020 and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and Innovation roadmap. Safran ranks first in Forbes's 2020 list of the World's Best Employers for its sector. Safran Nacelles is a world leader for aircraft nacelles and an active player in after-market services, with 23,000 products in service, and 145,000 daily flight hours. The company is active in all segments of the market, from regional jets and corporate aircraft to the largest airliners