Problem and Continuous Improvement Analyst - Data Analyst
- Recruiter
- Confidential
- Location
- Reading
- Salary
- Competitive
- Posted
- 20 Sep 2021
- Closes
- 18 Oct 2021
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Problem and Continuous Improvement Analyst / Data Analyst Permanent - Berkshire - Mobile Telecoms
Location: Reading (remote and flexible working available)
Data Analyst type role - looking for strong reporting and data analysis skills - Power BI and/or Tableau and experience working in a problem management / Continuous Improvement / ITIL environment.
Role Purpose:
Reporting to the Senior Problem and Continuous Improvement Manager, the Problem & CI Analyst will be required to assure the Managed Service Provider's problem service, identify new problems requiring investigation, analyse incident trends and where required support the identification of the appropriate solution. The role holder will act as a point of contact for suppliers in order to investigate, assess and resolve problems with the network
What you can expect to be doing:
Analysing all available data sources to support the assurance of Problem Management and CI Services with insight to create proposals for continuous improvement.
Prepare Problem Management target review data
Integrity checking of Supplier reporting of Problems, Repeat Offenders, Risks, Cis and any other initiatives in progress
Provide analytical assistance in assuring the MSP are providing the problem management & CI services and supporting process as outlined in the contract and service operations manual
Provide data driven analysis to ensure the company delivers their obligations to support the MSP providing their problem and CI service
Proactively identify opportunities through data analytics to enhance the MSP problem management & CSI service effectiveness and quality of problem & CSI outcomes delivered to Shareholders
Provide proactive trend analysis of services and historical incident data to help eliminate incidents before they occur (within and beyond the MSP's control), whilst collaborating with MSP/Shareholder problem teams. This includes analysis of Incident Reports using Remedy data (or equivalent Service Management tooling)
Identify new problem investigations that MBNL require the MSP to undertake and submit requests into the MSP
Identify improvement initiatives where additional Capex investment would be required and develop outline business cases for MBNL and Shareholder review
Champion a continuous improvement culture across MBNL, MSP and Shareholders
Requirements to be successful in this role:
ITIL foundation certification (V3 or V4)
Power BI / Tableau
Experience of cross-functional working and the ability to demonstrate a collaborative approach with regards to building key relationships across the business and with external partners
Strong influencing skills across all levels of business
Understanding of ITIL based processes in a telecoms or operations environment including incident management, problem management, change management and CSI.
Experience in statistical analysis
We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities.
Project People is acting as an Employment Agency in relation to this vacancy
Location: Reading (remote and flexible working available)
Data Analyst type role - looking for strong reporting and data analysis skills - Power BI and/or Tableau and experience working in a problem management / Continuous Improvement / ITIL environment.
Role Purpose:
Reporting to the Senior Problem and Continuous Improvement Manager, the Problem & CI Analyst will be required to assure the Managed Service Provider's problem service, identify new problems requiring investigation, analyse incident trends and where required support the identification of the appropriate solution. The role holder will act as a point of contact for suppliers in order to investigate, assess and resolve problems with the network
What you can expect to be doing:
Analysing all available data sources to support the assurance of Problem Management and CI Services with insight to create proposals for continuous improvement.
Prepare Problem Management target review data
Integrity checking of Supplier reporting of Problems, Repeat Offenders, Risks, Cis and any other initiatives in progress
Provide analytical assistance in assuring the MSP are providing the problem management & CI services and supporting process as outlined in the contract and service operations manual
Provide data driven analysis to ensure the company delivers their obligations to support the MSP providing their problem and CI service
Proactively identify opportunities through data analytics to enhance the MSP problem management & CSI service effectiveness and quality of problem & CSI outcomes delivered to Shareholders
Provide proactive trend analysis of services and historical incident data to help eliminate incidents before they occur (within and beyond the MSP's control), whilst collaborating with MSP/Shareholder problem teams. This includes analysis of Incident Reports using Remedy data (or equivalent Service Management tooling)
Identify new problem investigations that MBNL require the MSP to undertake and submit requests into the MSP
Identify improvement initiatives where additional Capex investment would be required and develop outline business cases for MBNL and Shareholder review
Champion a continuous improvement culture across MBNL, MSP and Shareholders
Requirements to be successful in this role:
ITIL foundation certification (V3 or V4)
Power BI / Tableau
Experience of cross-functional working and the ability to demonstrate a collaborative approach with regards to building key relationships across the business and with external partners
Strong influencing skills across all levels of business
Understanding of ITIL based processes in a telecoms or operations environment including incident management, problem management, change management and CSI.
Experience in statistical analysis
We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities.
Project People is acting as an Employment Agency in relation to this vacancy