Operations Service Design & Transition

Operations Service Design & Transition - Initial contract to end of the year - (long term project however) - Mobile Telecoms - Berkshire

Role:

Provide Service Design capabilities across the Legacy and Transformed Technology, Service and Business environments
Ensure Service Design supports operations maturity aspirations and is aligned to business strategies over the next 5 years
Underpin the SO&A CoE Service Readiness accountability and ensure that Service Transition with partners is effective
Ensure Service designs underpin Service Management and Operational requirements
Consolidation and standardisation of key Service Design processes and polices and ensure they are embedded across internal and Partner organisations
Ensure that Technology and service deliveries are delivering against our operational strategy requirements and in turn providing the right outcomes for our customers through effective;
Service Design
Configuration Management - central to all RAN, IT & Core Network delivery and operation
Automation
Process development requirements and outcomes
Evaluation of supplier capability assessments
Refinement of In-life operational processes to assure stability and operational effectiveness Essential Skills:

Experience of Service Design in IT and Network technologies e.g. the management of Network and BSS utilising OSS capabilities to achieve effective end to end Service Management Design.
Experience in Service Transition
Proven track record in defining services to run, operate and change a combination of on premise (private), hybrid and public cloud-based solutions
An awareness and understanding of the Technology & Operations vision and strategy.
Familiar with best practice Service Management frameworks and security controls (eg. ITIL, ISO27001)
Relevant experience of RFQ, RFP evaluation and contract definition in Service Management.
Proven track record in defining services to run, operate and change in a complex multi-sourced Managed Service environment Stakeholder management at 'C' level.
The ability to Problem solve and develop tactical and strategic solutions within constrained environments.
Experience of managing complex operational environments with multiple interdependencies across internal and external matrix organisations
The ability to process and distil multiple sources of information and insight to identify clear and tangible improvements to operational effectiveness
Ability to foster relationships, communicate and self-motivate

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