Service Manager - Community Support Service

Service Manager - Community Support Service
Milton Keynes

Closing Date: Monday 27 September 2021 at 11:59pm
Interview Date: TBC

Would you like to work for a leading mental health charity?

Do you want a rewarding career where you can really make a difference?

If yes, join us here at Rethink Mental Illness.

We have an exciting opportunity for a Service Manager to join our inspiring and friendly Community Support Service Team. Your role will be a permanent position, working full time 35 hours per week based in Milton Keynes

We provide a range of community-based services, including running facilitating open sessions in different locations, community based activities, workshops and one- to-one support working.

We take a holistic approach to working with individuals and will support and encourage them to participate in both physical and creative activities and goal setting that aid their recovery and improve their wellbeing. We work closely with variety of local organisations to offer this broad base of activities and support.

In partnership with Richmond Fellowship, we also facilitate a weekly Hearing Voices group.

We run a successful closed Facebook group which informs members about service activities and offers support from staff and peers. In the coming few months we want to build on our already successful Peer lead group work.

Some people that use the service also run a weekly peer-led support group which we can introduce people to for additional peer support.

Who are we?

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

In everything we do, we seek to demonstrate our values: Passion, Commitment, Openness, Hope, Expertise, Equity and Understanding. If these values resonate with you, we would love to hear from you.

What will you be doing?

- Leading and developing teams to deliver forward thinking, recovery orientated and high-quality services that meet the needs of individuals and commissioners
- Delivering peer support services and supporting vulnerable people with mental health needs in the community including those who are stepping down from inpatient services
- Ensuring that the tools of person-centred recovery planning (ISSP) are embedded into local practice and that all staff are utilising RIS (Rethink Information System) correctly to record support activities
- Driving compliance with all policies and regulatory requirements; whilst striving to achieve the best possible outcomes and internal/external recognition of quality
- Ensuring all staff are supported and developed through on the job coaching, individual supervision, group supervision and appraisals, identifying and promptly addressing learning and development needs
- Supporting the implementation of change, best practice and continuous improvement
- Focusing on Peer development for service users with a view to increasing peer support groups and becoming part of the wider peer support network

Do you have what we are looking for?

- Experience of managing a service ideally with people with mental health needs or in another health or social care setting, including managing & supporting a staff team and volunteers
- The ability to assess, plan and monitor support to achieve & evidence recovery and service outcomes
- Experience of leading and managing a dispersed team across multiple sites, including recruiting and managing performance
- Demonstrate a significant knowledge and understanding of the needs of people with mental illness and I am familiar with best practice developments
- an NVQ 3 / QCF Diploma in Health & Social Care related subject

The safety and wellbeing of our service users and colleagues is our priority. It is a condition of employment for anyone joining us in a front-line role that they have either had the recommended Covid-19 vaccine or agree to have it when offered by the NHS. We also require all staff to undertake regular testing to ensure the safety of service users and staff.

What will you receive?

You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development and a range e-learning courses. You will also receive:

- Salary of £25,690.03 to £28,879.59
- Annual increments up to the top of the band
- Contributory pension scheme
- Life assurance and employee assistance programme
- 25 days’ annual leave rising to 30 days plus bank holidays
- Your "Rethink Day" - 1 day’s additional leave (pro rata) on your Birthday
- Eyecare vouchers
- Flexible working

Don’t just change jobs, change lives!

We welcome applications from everyone, applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer/Questioning+ (LGBTQ+), people with a disability, or those from Black, Asian and Minority Ethnic (BAME) backgrounds are actively encouraged to apply. We are proud to have also been awarded Disability Confident employer status. We have an ambition of becoming an anti-racist organisation and we recognise there is more to do in ensuring our recruitment is fair and inclusive, which is why we are recruiting new roles in helping us to achieve this. Please be mindful that we may need to close adverts early if we receive a high volume of applications, we therefore encourage you to apply as soon as possible. If a shortened closing date has a significant impact on your ability to apply, please let us know.

So, if you’re seeking your next challenge as a Service Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.