UK & European Customer Care Representative
Fantastic opportunity for a UK & International Customer Care Representative to join a well-established company in Bridgwater.
We are currently recruiting for a Customer Care Representative to provide support to and manage both their national accounts in the UK as well as European customers. In that capacity you will be working with colleagues in the UK & Belgium and the local inside sales teams in Europe.
Roles & Responsibilities:
Order management: End-to-end order management; reviewing and processing of incoming orders vs. customer requirements and agreements made, order fulfilment/confirmation, support a portfolio of customers (for non-UK customers together with the respective local Inside Sales Coordinators) as a Single Point Of Contact
Shipment & Invoicing: A smooth delivery execution and a "no surprises" invoice.; whether it's a small parcel delivery or a FCL shipment - Customer Care needs to make sure the customer receives his order on the agreed delivery/unloading date under the required and agreed conditions and bill accordingly
Sales support & Customer Success Management: Provide sales support to/collaborate with Sales/account managers for respective customers: co-preparing important customer meetings, sending all required sales documents (pricelists, quotations/offers, order confirmations, invoice documents, etc.) Customer Self Service support: provide support to customers using self-service tools
After Sales: After sales support & certification: providing/ensuring all required documents/certificates are in place: letter of guarantee, REACH certificates, MSDS & TDS, ROHS certificates, customs tariff codes, cover ADR requirements, VOC, .Customer claims & RMA's handling; taking note of customer claim details and return requests, initiating the resolution of these claims/cases internally, issuing required documents, return paperwork, credit notes/price corrections, proof of delivery, etc.
The successful candidate will be able to:
Demonstrate understanding of the order-to-cash process and/or prior working experience in a commercial customer care and/or inside sales environment.
Have excellent organizational and administrative skills to keep a complete and accurate record of agreed actions & requirements.
Strong communications skills: good verbal and written direct communication skills, building 'rapport' with customers and colleagues.
Fluent in English + proficiency in at least 1 European language: French, Spanish, German, Swedish.
Excellent MS Office skills (preferably in 365 environment): Word, Excel, Teams, PowerPoint.
Prior experience or understanding with MS Dynamics 365 for Finance & Operations or other ERP systems would be considered as a strong asset.
Hours : Monday/Friday 8.30am -5.00pm
Excellent salary + benefits package including on-site parking.
My client is offering flexibility to work from home on certain days.
We are acting as a recruitment agency in relation to the above position
We are currently recruiting for a Customer Care Representative to provide support to and manage both their national accounts in the UK as well as European customers. In that capacity you will be working with colleagues in the UK & Belgium and the local inside sales teams in Europe.
Roles & Responsibilities:
Order management: End-to-end order management; reviewing and processing of incoming orders vs. customer requirements and agreements made, order fulfilment/confirmation, support a portfolio of customers (for non-UK customers together with the respective local Inside Sales Coordinators) as a Single Point Of Contact
Shipment & Invoicing: A smooth delivery execution and a "no surprises" invoice.; whether it's a small parcel delivery or a FCL shipment - Customer Care needs to make sure the customer receives his order on the agreed delivery/unloading date under the required and agreed conditions and bill accordingly
Sales support & Customer Success Management: Provide sales support to/collaborate with Sales/account managers for respective customers: co-preparing important customer meetings, sending all required sales documents (pricelists, quotations/offers, order confirmations, invoice documents, etc.) Customer Self Service support: provide support to customers using self-service tools
After Sales: After sales support & certification: providing/ensuring all required documents/certificates are in place: letter of guarantee, REACH certificates, MSDS & TDS, ROHS certificates, customs tariff codes, cover ADR requirements, VOC, .Customer claims & RMA's handling; taking note of customer claim details and return requests, initiating the resolution of these claims/cases internally, issuing required documents, return paperwork, credit notes/price corrections, proof of delivery, etc.
The successful candidate will be able to:
Demonstrate understanding of the order-to-cash process and/or prior working experience in a commercial customer care and/or inside sales environment.
Have excellent organizational and administrative skills to keep a complete and accurate record of agreed actions & requirements.
Strong communications skills: good verbal and written direct communication skills, building 'rapport' with customers and colleagues.
Fluent in English + proficiency in at least 1 European language: French, Spanish, German, Swedish.
Excellent MS Office skills (preferably in 365 environment): Word, Excel, Teams, PowerPoint.
Prior experience or understanding with MS Dynamics 365 for Finance & Operations or other ERP systems would be considered as a strong asset.
Hours : Monday/Friday 8.30am -5.00pm
Excellent salary + benefits package including on-site parking.
My client is offering flexibility to work from home on certain days.
We are acting as a recruitment agency in relation to the above position