Service Operations Administrator

Service Operations Administrator
Castle Donington, DE74 2SA
 
Established in 2010, Medstrom has developed a strong reputation for providing a reliable, dedicated and trusted service to our partners, the length and breadth of the UK and Ireland.
We are a manufacturer of specialist hospital beds and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.
 
Our business has grown organically throughout and, despite the Covid pandemic, we have emerged with a stronger ethos and reputation. As such, we can offer great opportunities to develop with our business to support the long term security of everyone.
 
Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support, as well as learning and development opportunities, to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.
 
We are now looking for an Administrator to join our Service Operations team to support the national service provision, based within Castle Donington.
 
The Benefits:
 
- Salary of £22,200 per annum
- Annual bonus scheme
- Pension
- Reward and recognition programme
- Develop your career with a family-oriented business
- 22 days’ holiday plus Bank Holidays
 
This is the ideal role for a confident, organised and structured individual with a great customer focus to embark upon a rewarding career with a growing business.
 
Working as part of a dedicated team, you will provide administration services to the national service centres ensuring a consistent high quality service is provided at all times.
 
At Medstrom, we pride ourselves on the quality of our team and believe that our people are what makes us great. We offer a high level of support, as well as learning and development opportunities, to ensure our employees are able to succeed. So, if you have the right attitude and the drive to provide a high-quality service, then we want to hear from you.
 
Main duties will include:
 
- Service team administration, collating and distributing reports and data to service management teams for review (Fuel, Overtime, HAD)
- Creating reports and information required by the Regional Service Managers and the customer.
- Manging and responding to Supplier Information requests.
- Product modification administration and collate information on modification status for presentation back to Service management.
- Provide holiday and absence cover for Transport and Logistics Planning
- Administration of internal product allocation to assess current locations and arrange transport for product movement, ensuring product locations are accurate and up to date.
- Faulty product review and chase up
- Maintaining Van/Fleet bookings around business demands and liaising with the fleet team and appropriate service personnel to ensure that service teams are equipped with the appropriate vehicles at all times
- Distribution of policy reminders, newsletters, intranet updates for Quality, Environmental and H&S team
- Controlled document administration
- Basic amendments to documentations and uploading information to central repositories.
- Customer complaint responses
- Day to day administration tasks for the team
 
Qualifications and experience Requirements:
 
- Previous experience in a busy administration environment is essential
- Educated to GCSE level 5 or above or equivalent to include Maths and English
 
Personal Requirements:
 
- A proactive and tenacious attitude is essential
- Excellent organisation skills with the ability to prioritise to achieve strict delivery deadlines
- Ability to negotiate lead times and support to achieve company objectives.
- Excellent communication skills and the ability to communicate effectively at all levels both
- The ability to manage workload and use own initiative is essential
- Able to challenge assumed and embedded practices to improve operational standards and processes
- A keen eye for detail and a desire to see a problem through to fruition.
- Strong customer focus and desire to provide high level support to both internal and external customers, ensuring that deadlines are met.
 
Medstrom are a medical devices service provider with strict and stringent infection control measures in place as standard. During the COVID-19 pandemic, we have increased our measures to protect our staff members and our patients/colleagues. As standard throughout this period, we have introduced mandatory strict social distancing measures, the wearing of surgical face masks in all service centre and caregiving environments and strict cleaning regimes right across the business.
 
We also have our own internal COVID testing programme for all staff to ensure the ongoing safety of all colleagues, which supports our measures and demonstrates these are working to protect everyone.
 
So, if you’re seeking your next challenge as a Service Operations Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.