Branch Manager – National Holidays

Kingston upon Hull, East Riding of Yorkshire
Dependent on experience
16 Sep 2021
14 Oct 2021
Contract Type
Full Time

Branch Manager – National Holidays

Competitive salary

No Agents please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.  National Holidays forms part of the Group, specialising in short breaks and holidays by coach across the UK, Ireland and Europe.

We are looking for a passionate and experienced Branch Manager to manage our soon to be opened travel shop !  Previous travel industry experience, ideally in coach holidays is essential along with the ability to drive sales and the performance of the branch team. A flexible and can-do approach are key attributes for this role.

The main duties for this new position will include the following:

  • To deliver a full booking experience providing a high level of customer service completing all administration and documentation in a timely manner.
  • Be proactive to drive local store business/marketing plan. Uphold the company standards at all times.
  • Planning and organising staff rotas ensuring adequate staff cover to meet business needs.
  • Drive delivery of company sales targets through regular target setting for all sales staff.
  • To analyse sales figures and forecast future sales.
  • Adhere to company branch opening hours offering a high level of customer service at the agreed opening time.
  • To contribute to company sales targets by achieving and exceeding personal KPls.
  • To build and maintain extensive knowledge of products and services available to our customers.
  • To conduct daily team talks, 1 x weekly and 1 x monthly staff meeting.
  • Responsibility for the efficient operation of the branch.
  • To conduct monthly staff 1:1’s recognising opportunities to develop, coach and grow a strong sales focused team.
  • To ensure the store premises are secure at the close of business.
  • Ability to use and train out the company booking and administration systems.
  • Build and engage a regular client base encouraging repeat business.
  • Safely, securely and within company guidelines manage the shop income.
  • Lead by example; ensure customer service levels within the team exceed customer expectations.

This is an exciting and fast paced role, so will suit someone who is eager to succeed individually and set an example to the team. Previous experience of team leading a KPI driven sales’ or customer service team is essential along with the ability to communicate at all levels. Previous experience of managing a travel agency is desirable.  Good administrative skills along with solid MS Office skills are key as is the ability to be decisive and quick thinking where necessary.  This is a really exciting opportunity for someone eager to represent the company in its ambitious growth plans. If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at