Customer Service Manager
- Recruiter
- Confidential
- Location
- Tamworth
- Salary
- 28000.00 - 30000.00 GBP Annual
- Posted
- 15 Sep 2021
- Closes
- 13 Oct 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Our well-established client based in the Tamworth area are currently recruiting for a Customer Service Manager to join their team on a full time, permanent basis.
Main duties include but are not limited to:
* Manage a team of 10 customer service advisors.
* Manage all complaints whilst adhering to the relevant policies and procedures.
* Conduct training for the team as well as appraisals and disciplinaries.
* Process customer complaints in a timely manner.
* Implement systems to process complaints.
* Be the point of escalation for various complaints.
* Support the team and offer guidance.
* Monitor customer engagements via social media platforms.
The ideal candidate will:
* Have proven management experience within a similar role.
* Have FCA knowledge.
* Have experience of managing a team of staff.
* Be able to work within a fast-paced, busy environment.
* Have a good work ethic to motivate the team.
* Be patient and able to work well under pressure.
This is a full time position, Monday to Friday
Main duties include but are not limited to:
* Manage a team of 10 customer service advisors.
* Manage all complaints whilst adhering to the relevant policies and procedures.
* Conduct training for the team as well as appraisals and disciplinaries.
* Process customer complaints in a timely manner.
* Implement systems to process complaints.
* Be the point of escalation for various complaints.
* Support the team and offer guidance.
* Monitor customer engagements via social media platforms.
The ideal candidate will:
* Have proven management experience within a similar role.
* Have FCA knowledge.
* Have experience of managing a team of staff.
* Be able to work within a fast-paced, busy environment.
* Have a good work ethic to motivate the team.
* Be patient and able to work well under pressure.
This is a full time position, Monday to Friday