CUSTOMER SERVICE ADMINISTRATOR
- Recruiter
- Get Recruited (UK) Ltd
- Location
- Prudhoe
- Salary
- 21000.00 - 22000.00 GBP Annual
- Posted
- 13 Sep 2021
- Closes
- 19 Sep 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
CUSTOMER SERVICE ADMINISTRATOR
PRUDHOE, NEWCASTLE
UP TO GBP22,000 BASIC + BONUS + BENEFITS
THE COMPANY:
We're exclusively supporting a long established and highly reputable business who is looking to expand their operation due to the continued success of the business. They're experience a significant increase in demand for their solutions and as a result, they're seeking a Customer Service Administrator to join the team.
This is a fantastic opportunity to join a forward thinking and expanding organisation who is willing to train and develop the individual to enable them to grow within the business.
THE CUSTOMER SERVICE ADMINISTRATOR POSITION:
- Working as part of an existing Customer Service Administrator team you will be supporting their customers with enquiries, orders and ensuring delivery is organised with the warehouse
- Handling inbound calls with product enquiries
- Preparing quotations, sending to the customer and allocating to a member of the sales team to follow up
- Processing orders received via email and liaising with the warehouse to organise dispatch
- Answering product queries and recommending the appropriate solution
- Updating and maintaining the CRM and the accounts system
- Taking payments for orders via phone
- Liaising with couriers in relation to missing orders
- Investigate unfilled, misplaced or misdirected orders
- Log, maintain & resolve customer issues and complaints
- Responsible for keeping up to date with information stored on company systems
THE PERSON:
- Experience in Customer Service / Administration focused position would be ideal, however, exceptional candidates with the right attitude and soft skills will be considered
- Computer literate with MS Office
- Excellent verbal and written communication skills
- An individual with a 'can do' approach
TO APPLY:
To apply for the Customer Service Administrator position, please send your CV via the advert for immediate consideration.
Get Recruited is acting as an Employment Agency in relation to this vacancy.