Service Operations Engineer
- Recruiter
- Confidential
- Location
- Derby
- Salary
- 20000.00 - 30000.00 GBP Annual
- Posted
- 13 Sep 2021
- Closes
- 11 Oct 2021
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
Service Operations Engineer
Location: Epsom, Aldershot, Bristol or Derby
Salary: GBP20,000- GBP30,000
Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and together we face our clients' problems head-on. It's a diverse and inclusive work environment where world-class talent knows no distinctions.
We know that different people have different priorities, which is why we're here to support you. Flexible and remote working is a central part of our culture. So, talk to us about what's ideal for you - from reduced weeks to buying more leave over school holidays. And if you're returning from a career break, ask us how we can help you transition back into work with us.
The Infrastructure Engineer position is a hands-on role to working within a team delivering on projects, new services and offering technical advice to project teams and the business and resolving incidents.
This role would suit an individual who has experience within a 2nd/3rd line support environment and has proven experience troubleshooting cloud and server/storage related issues within a large organization. The successful candidate will be dynamic, analytical and is able to come up with smart solutions within budget constraints.
Your purpose:
* Provide first line telephone based technical support users.
* Own, investigate, analyze, troubleshoot, and resolve incidents.
* Ensure knowledge and skills are transferred to increase first line fix rate and reduce cost to the business - for example, manage and resolve issues logged online.
* Ensure technical documentation and knowledgebase articles are produced where appropriate.
* Engage with continual service improvement initiatives.
* Support project delivery where required.
What you can bring:
* Customer handling and management skills.
* Enthusiasm to deliver great services.
* Good written and spoken language skills.
* Experience of working in large enterprise environments.
* Experience of working in a fast-paced service desk environment.
* Understanding of IT best practice frameworks.
* Experience of Microsoft environments
Location: Epsom, Aldershot, Bristol or Derby
Salary: GBP20,000- GBP30,000
Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and together we face our clients' problems head-on. It's a diverse and inclusive work environment where world-class talent knows no distinctions.
We know that different people have different priorities, which is why we're here to support you. Flexible and remote working is a central part of our culture. So, talk to us about what's ideal for you - from reduced weeks to buying more leave over school holidays. And if you're returning from a career break, ask us how we can help you transition back into work with us.
The Infrastructure Engineer position is a hands-on role to working within a team delivering on projects, new services and offering technical advice to project teams and the business and resolving incidents.
This role would suit an individual who has experience within a 2nd/3rd line support environment and has proven experience troubleshooting cloud and server/storage related issues within a large organization. The successful candidate will be dynamic, analytical and is able to come up with smart solutions within budget constraints.
Your purpose:
* Provide first line telephone based technical support users.
* Own, investigate, analyze, troubleshoot, and resolve incidents.
* Ensure knowledge and skills are transferred to increase first line fix rate and reduce cost to the business - for example, manage and resolve issues logged online.
* Ensure technical documentation and knowledgebase articles are produced where appropriate.
* Engage with continual service improvement initiatives.
* Support project delivery where required.
What you can bring:
* Customer handling and management skills.
* Enthusiasm to deliver great services.
* Good written and spoken language skills.
* Experience of working in large enterprise environments.
* Experience of working in a fast-paced service desk environment.
* Understanding of IT best practice frameworks.
* Experience of Microsoft environments