Contact Management Administrator
- Recruiter
- Confidential
- Location
- Dorchester
- Salary
- Competitive
- Posted
- 09 Sep 2021
- Closes
- 07 Oct 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Temporary
- Hours
- Full Time
Contact Management Administrator
A unique opportunity has arisen to join Dorset Police, and assist with ensuring smooth running of all systems within the Contact Management to maintain operational continuity, commissioning work to rectify failures and undertake regular monitoring of systems.
Key responsibilities:
monitoring availability of system's in the Contact Centre
liaising closely with the IS dept and IT System suppliers to resolve problems
co-ordinating regular checking programme for all Contact Management facilities and systems
acting as 1st line support technical advisor to contact management team
monitor reported faults & commission work to IS to rectify system failure
Scheduling and management of regular testingDo you have:
knowledge/experience of call/contact centre or control room systems, with skills in fault identification and basic resolution techniques
excellent communication skills
proven problem solving skillsSound an interesting challenge? Want to know more? Don't delay, apply today - this is an excellent opportunity to join Dorset Police.
The successful applicant will be subject to stringent vetting and referencing checks prior to commencing employment.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
A unique opportunity has arisen to join Dorset Police, and assist with ensuring smooth running of all systems within the Contact Management to maintain operational continuity, commissioning work to rectify failures and undertake regular monitoring of systems.
Key responsibilities:
monitoring availability of system's in the Contact Centre
liaising closely with the IS dept and IT System suppliers to resolve problems
co-ordinating regular checking programme for all Contact Management facilities and systems
acting as 1st line support technical advisor to contact management team
monitor reported faults & commission work to IS to rectify system failure
Scheduling and management of regular testingDo you have:
knowledge/experience of call/contact centre or control room systems, with skills in fault identification and basic resolution techniques
excellent communication skills
proven problem solving skillsSound an interesting challenge? Want to know more? Don't delay, apply today - this is an excellent opportunity to join Dorset Police.
The successful applicant will be subject to stringent vetting and referencing checks prior to commencing employment.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website