Key Account Manager

Kloeckner Metals UK is the UK business of Kl??ckner & Co SE, a German listed ???6bn international metal distribution/manufacturing and technology business, employing over 7,300 people worldwide.

It's an exciting time at KMUK as although we're one of the largest producer-independent distributors of steel and metal products with a network that spans 13 countries across 150 locations, we're also disrupting the industry in the creation of our own digital platforms. As a pioneer of the digital transformation in the steel industry, Kl??ckner & Co's target is to fully digitalize its supply and service chain as well as to expand its market leading digital platform to become the dominant vertical platform for the steel and metal industry and its neighbouring industries. As part of that strategy we are heavily investing in the UK business and are making significant strides in our transformation journey.

An exciting opportunity has arisen for a Key Account Manager. We are looking for a high performing Account Manager who is highly self-motivated, dynamic and possesses excellent communication skills.

Role Overview:

The Key Account Manager will be the principle point of contact for a major business account; being in regular liaison with the full range of stakeholders from customer, through procurement, production, logistics and including functional responsibility to the Director of Business Development.

The role requires the management of multi-disciplinary processes and ability to manage complex situations with multiple stakeholders (each with differing perspectives) - all with the objective of ensuring the delight of the customer.

Working in close coordination with the site management team, this role will lead the product realisation activities for the specific project / account allocated - developing the process optimisation and driving improvements which positively enhance customer satisfaction and business performance results.

Champion and support the site in order to ensure SHEQ compliance in all aspects, eliminating potential technical business risks and achieving excellence in the manufacturing and logistics processes. Working closely with site management and staff in order to identify all opportunities and set routines leading to process maturity and continuous performance improvement.

Monitor complex monthly process excellence performance metrics to ensure that customer requirements in the areas of cost, efficiency, and quality are met. Producing monthly reports and participating in regular meetings with the customer

The role is based in Dudley Central Stock / Tube Laser Centre of Excellence.

Key Responsibilities:

Personal Tasks

Specific individual responsibility for:

• Maintain effective communications with the customer (specifically ensuring schedules are regularly updated)
• Maintain pricing schedule and ensure it is being applied correctly - amending as required for the introduction of new or additional processes
• Coordinating with sub-contractors / Westok on outsourced processes e.g. enquiries / orders / progressing.
• Communicating with the customer regarding delivery schedules
• Producing quotations for new or revised products
• Creating stock codes for new products / product enhancements
• Sales Order Processing (in accordance with the process overview in Appendix A)
• Liaising with procurement to ensure forward ordering of material and scheduling of inbound deliveries in accordance with production plan.
• Coordination of the whole product-realisation cycle

Oversight on Others Tasks

Responsible for monitoring the effectiveness of following tasks:

• CAD drawing controls
• Accuracy of estimating time sheets
• Advanced Product Quality Planning e.g. Control Plans
• Controlling new product development
• Stock control, material scheduling (with procurement) and control of non-conforming mill products (with SHEQ)
• SOP / Production to stock orders
• Nesting of production orders
• Over/Under-confirmation of material against sales orders
• Material control at sub-contractors, including progressing
• Transportation of materials (pre & post-processing) - both inter-company and inter-division
• Production inspection and certification
• Final verification and release of product
• Kitting / delivery to schedule
• Coordination of the supply of quality assured ancillary parts (hex inserts, shims, etc) and any necessary system of supply e.g. kanbans.

Person Specification

• Generate new or unique solutions and embrace new ideas that help sustain our business.
• Develop and leverage relationships with all stakeholders.
• Deliver results, creating value for our brand, our system, our customers, and key stakeholders.
• Inspire people to deliver our Vision, Mission and Leadership Principles, demonstrate passion for the business and give people a reason to believe anything is possible.
• Develop self and support others' development to achieve full potential
• Demonstrates curiosity. Welcomes failure as a learning opportunity.
• Makes bold decisions/recommendations.
• Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
• Has high performance standards. Outperforms her/his peers.
• Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.

The Company and Benefits:

Kloeckner Metals are one of the largest stockholder & distributor in its field in the UK and Ireland, and a key member of the larger parent group. We are also one of the leading service centre companies in the European and American markets combined.

We have invested heavily in processing equipment over the last few years putting us at the forefront of the metal processing industry.

As well as a competitive salary we also offer an attractive benefits package which include:

• Contributory Pension
• Long Service Awards
• Discount cards for shops and restaurants
• Gym & Health Club discounts
• Holiday Trading
• Cycle to Work Scheme
• Lease Cars by Salary Sacrifice
• Life Assurance