Operations Coordinator
- Recruiter
- Confidential
- Location
- Swanley
- Salary
- 22000.00 - 26000.00 GBP Annual
- Posted
- 07 Sep 2021
- Closes
- 05 Oct 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Operations Administrator
Office based - Swanley, Kent
Full Time: 08:00-17:00 Monday-Friday
GBP22,000 - GBP26,000
The Operations Coordinator is responsible for organising engineers' diaries and overseeing the daily running of projects. They closely liaise with customers, site team members, fleet managers, the manufacturing team and the finance team to ensure that each aspect of the project is organised and goes ahead efficiently. They are responsible for managing the site team and providing them with all the necessary information and documentation required to complete their projects and ensure that completed documents are accurately uploaded on to the company's CRM system.
Roles and responsibilities include but are not limited to:
* Liaising with customers to obtain availability for the site team to attend projects
* Managing the site team's diary to book in projects
* Attaching all relevant documentation to diary bookings
* Ensuring the site team always provides the correct documentation in accordance with their projects
* Regularly contacting customers to provide updates and well communicated customer service
* Liaising with the manufacturing team to order the exact stock needed for the week's projects
* Communicating with our finance team to ensure project invoices have been settled before commencing any bookings
* Being the first point of contact for site team with queries regarding jobs
* Performing van, uniform and tool checks
* Speaking to customers to acquire feedback on their project and pass this over to the Operations Manager for review
* Monitoring site team's trackers to ensure they are arriving to jobs in a timely manner
* Managing and monitoring timesheets for the site team
* Booking accommodation for site team when stay away visits are required for the needs of the business
* Understanding how to perform general administration duties and use Microsoft packages
* Working with fleet management to allocate service and vehicle booking requirements.
Recommended qualifications/experience:
* 2/3 years experience in a customer facing/customer relations role
* 2/3 years experience coordinating projects and on site team members
* Experience in diary management
* Thorough knowledge of IT and Microsoft systems
* Experience using a company CRM system or similar software
* Exceptional telephone manner.
Company Benefits:
* 28 days' annual leave (including Bank Holidays and Christmas shutdown)
* Optional additional annual leave purchase scheme
* NEST pension scheme
* Salary review upon 6 month probation completion, then regular salary reviews
* Opportunities for career progression
* Friendly and welcoming work environment
Our Client is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity
Office based - Swanley, Kent
Full Time: 08:00-17:00 Monday-Friday
GBP22,000 - GBP26,000
The Operations Coordinator is responsible for organising engineers' diaries and overseeing the daily running of projects. They closely liaise with customers, site team members, fleet managers, the manufacturing team and the finance team to ensure that each aspect of the project is organised and goes ahead efficiently. They are responsible for managing the site team and providing them with all the necessary information and documentation required to complete their projects and ensure that completed documents are accurately uploaded on to the company's CRM system.
Roles and responsibilities include but are not limited to:
* Liaising with customers to obtain availability for the site team to attend projects
* Managing the site team's diary to book in projects
* Attaching all relevant documentation to diary bookings
* Ensuring the site team always provides the correct documentation in accordance with their projects
* Regularly contacting customers to provide updates and well communicated customer service
* Liaising with the manufacturing team to order the exact stock needed for the week's projects
* Communicating with our finance team to ensure project invoices have been settled before commencing any bookings
* Being the first point of contact for site team with queries regarding jobs
* Performing van, uniform and tool checks
* Speaking to customers to acquire feedback on their project and pass this over to the Operations Manager for review
* Monitoring site team's trackers to ensure they are arriving to jobs in a timely manner
* Managing and monitoring timesheets for the site team
* Booking accommodation for site team when stay away visits are required for the needs of the business
* Understanding how to perform general administration duties and use Microsoft packages
* Working with fleet management to allocate service and vehicle booking requirements.
Recommended qualifications/experience:
* 2/3 years experience in a customer facing/customer relations role
* 2/3 years experience coordinating projects and on site team members
* Experience in diary management
* Thorough knowledge of IT and Microsoft systems
* Experience using a company CRM system or similar software
* Exceptional telephone manner.
Company Benefits:
* 28 days' annual leave (including Bank Holidays and Christmas shutdown)
* Optional additional annual leave purchase scheme
* NEST pension scheme
* Salary review upon 6 month probation completion, then regular salary reviews
* Opportunities for career progression
* Friendly and welcoming work environment
Our Client is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity