Service Analyst

NHS Digital - Service Analyst
Location: Leeds (home working at present)
Hours: Monday - Friday (37.5 hours)
Pay: GBP11.20ph

This is an ongoing temporary position with the possibility of a further extension at the discretion of the business requirements.

About this role

The Service Analyst will:

• You will be responsible for the daily management of all inbound and outbound customer facing Incidents via the Service Desk and Social Media for the NHS App.
• The role will require answering queries, escalating technical issues and being able to route customers to be able to manage their healthcare needs online.
• You will manage communication with relevant Stakeholders.
• Managing the communication of Release and Change notifications.

Provide trend analysis and be responsible for producing relevant reports for senior stakeholders

Skills required

• Excellent verbal and written communication skills
• Clear planning and organisation skills
• Excellent team working skills
• Can do attitude
• Proficient use of MS office programmes especially MS Excel
• Must have experience in communications
• Must be able to effectively work from home
• Minute taking experience preferable

What you can expect in return

• Fantastic working environment
• Flexible working hours due to business needs
• Central Leeds however will be from home for the foreseeable future