Customer Service Advisor
- Recruiter
- Confidential
- Location
- Epping
- Salary
- 18000.00 - 21000.00 GBP Annual
- Posted
- 07 Sep 2021
- Closes
- 05 Oct 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Advisor - Our vision is to be recognised by families and partners as the leading cemetery and ceremonial service provider in the UK, changing the face of the industry in which we operate. We, therefore, promise to provide a personalised service in a unique and caring environment for all our families and we are looking for an exceptional Customer Service Advisor to join our team based in Epping, Essex.
The Customer Service Advisor role is an integral part of our business with the focus being all about delivering excellent customer service. If you're looking for a role that will offer you variety, the opportunity to meet people, and an amazing location to work in, we've got the job for you.
As a Customer Service Advisor in our business, you will be involved in delivering the highest standard of customer service, engaging with our families, Funeral Directors, and Arrangers, making them feel welcome, with your compassion and care.
About you
As our Customer Service Advisor, you will have the following skills and attributes:
Ability to provide the highest standard of customer care, continuously finding ways to improve a customer's experience
Be a fantastic team player who has the ability to work with a variety of people including Customers, Funeral Directors, Suppliers and our team throughout all our locations
High standards of presentation and an eye for detail when delivering our hospitality
Genuine enthusiasm, sensitivity, and compassion for working with people during a very difficult time.
Constantly striving to achieve targets through effectively solving customer's problems, meeting their needs fully and exceeding their expectations
Accuracy and organisational skills
Experience in administration duties as well as being computer literate
A flexible, can-do attitude with the ability to work well under pressure
This is a full-time, permanent role, 37.5 hours per week. In return, we are offering a salary of GBP18,000 - GBP21,000 per annum; other benefits will include Enhanced Pension 3% EE & 6% ER, Life Assurance, Employee Assistance Programme, Employee Healthcare Plan, Company Sick Pay, Bicycle to Work Scheme and Annual Flu Jab Voucher.
If you feel you have the relevant skills and empathy to be part of a business whose purpose is to change the face of the industry in the UK, come and work with us. Please apply by forwarding an up-to-date CV and covering letter as one document, including your email address and telephone number. We look forward to hearing from you.
Please check your email inbox and spam / junk mail folder for any email correspondence for this role.
No Recruitment Agencies please
This vacancy is being advertised and handled by Spider, an Online Job Advertiser, and Specialist Recruiter. We provide an online recruitment advertising and employee selection service in Suffolk, Norfolk, Essex, Cambridgeshire, and beyond.
Additional keywords: customer service, advisor, administration, customer care, customer experience, purchase orders
Here at Spider, we take your privacy seriously. When you apply, we shall process your details and pass your application to this particular company for review for this vacancy only. As you might expect we may contact you by email, text, or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process.
We will also request additional consent directly from you before submitting your personal information to any other recruiting company who are working directly with Spider for recruitment or recruitment advertising purposes should this particular application be unsuccessful. We will never disclose your information to any third party unless legally required to do so and we will only ever contact you with the sole purpose of helping you find your dream job or offering career-related advice. For our full Privacy Policy please view our website
The Customer Service Advisor role is an integral part of our business with the focus being all about delivering excellent customer service. If you're looking for a role that will offer you variety, the opportunity to meet people, and an amazing location to work in, we've got the job for you.
As a Customer Service Advisor in our business, you will be involved in delivering the highest standard of customer service, engaging with our families, Funeral Directors, and Arrangers, making them feel welcome, with your compassion and care.
About you
As our Customer Service Advisor, you will have the following skills and attributes:
Ability to provide the highest standard of customer care, continuously finding ways to improve a customer's experience
Be a fantastic team player who has the ability to work with a variety of people including Customers, Funeral Directors, Suppliers and our team throughout all our locations
High standards of presentation and an eye for detail when delivering our hospitality
Genuine enthusiasm, sensitivity, and compassion for working with people during a very difficult time.
Constantly striving to achieve targets through effectively solving customer's problems, meeting their needs fully and exceeding their expectations
Accuracy and organisational skills
Experience in administration duties as well as being computer literate
A flexible, can-do attitude with the ability to work well under pressure
This is a full-time, permanent role, 37.5 hours per week. In return, we are offering a salary of GBP18,000 - GBP21,000 per annum; other benefits will include Enhanced Pension 3% EE & 6% ER, Life Assurance, Employee Assistance Programme, Employee Healthcare Plan, Company Sick Pay, Bicycle to Work Scheme and Annual Flu Jab Voucher.
If you feel you have the relevant skills and empathy to be part of a business whose purpose is to change the face of the industry in the UK, come and work with us. Please apply by forwarding an up-to-date CV and covering letter as one document, including your email address and telephone number. We look forward to hearing from you.
Please check your email inbox and spam / junk mail folder for any email correspondence for this role.
No Recruitment Agencies please
This vacancy is being advertised and handled by Spider, an Online Job Advertiser, and Specialist Recruiter. We provide an online recruitment advertising and employee selection service in Suffolk, Norfolk, Essex, Cambridgeshire, and beyond.
Additional keywords: customer service, advisor, administration, customer care, customer experience, purchase orders
Here at Spider, we take your privacy seriously. When you apply, we shall process your details and pass your application to this particular company for review for this vacancy only. As you might expect we may contact you by email, text, or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process.
We will also request additional consent directly from you before submitting your personal information to any other recruiting company who are working directly with Spider for recruitment or recruitment advertising purposes should this particular application be unsuccessful. We will never disclose your information to any third party unless legally required to do so and we will only ever contact you with the sole purpose of helping you find your dream job or offering career-related advice. For our full Privacy Policy please view our website