Infrastructure Support/ Technician
- Recruiter
- Confidential
- Location
- Leatherhead
- Salary
- Competitive
- Posted
- 02 Sep 2021
- Closes
- 30 Sep 2021
- Sectors
- IT, IT Support
- Contract Type
- Contract
- Hours
- Full Time
Perform data centre/server room/IT room facilities management operations for basic Hands and Feet administration duties that includes:
* Physical support (Racking and Stacking) of servers, network devices and other equipment's during the support, changes, upgrades, commissioning and Decommissioning activities
* Rack cabling, clean cable routing and cable management within racks
* Support for Component upgrades, swaps, change-out, Lights-on verification, reboots
* Understand the installed infrastructure design at all locations including potential impact on business services in the case of infrastructure issues/outages
* Perform infrastructure related incident resolution, change management activities and service request or task completion via the ticketing system
* Coordinate with OEM vendors and manage replacement of faulty parts under warranty, maintenance, Return Merchandise Authorization (RMA)
* Periodically recommend stock levels for critical infrastructure spares to ensure infrastructure incidents can be resolved within the documented SLAs
* Data centre logistics, assisting with shipping, provisioning and decommissioning processes
* Assist with asset and inventory management of hardware and data centre supplies
* Act as the local site interface for vendors (Telecommunications providers, Equipment vendors and associated service partners/contractors, Backup media handling transport and storage service providers for tape backup and Local facility managements providers
* Perform required backup media handling support
* Provide rollout and implementation support for projects, new technology programs including capacity management, device replacement, remediation and retirement activities.
* Provide infrastructure support for Cyber Security, Business Continuity Plan / Disaster Recovery and Emergency Response activities - both drill/exercise and real events.
* Provide assistance (e.g. temporary network setup) for plants and refineries special activities (e.g. turnaround), operational events and special business activities.
* Provide support at CoLo locations
* Emergency response (on-call) support to system outages
* Physical support (Racking and Stacking) of servers, network devices and other equipment's during the support, changes, upgrades, commissioning and Decommissioning activities
* Rack cabling, clean cable routing and cable management within racks
* Support for Component upgrades, swaps, change-out, Lights-on verification, reboots
* Understand the installed infrastructure design at all locations including potential impact on business services in the case of infrastructure issues/outages
* Perform infrastructure related incident resolution, change management activities and service request or task completion via the ticketing system
* Coordinate with OEM vendors and manage replacement of faulty parts under warranty, maintenance, Return Merchandise Authorization (RMA)
* Periodically recommend stock levels for critical infrastructure spares to ensure infrastructure incidents can be resolved within the documented SLAs
* Data centre logistics, assisting with shipping, provisioning and decommissioning processes
* Assist with asset and inventory management of hardware and data centre supplies
* Act as the local site interface for vendors (Telecommunications providers, Equipment vendors and associated service partners/contractors, Backup media handling transport and storage service providers for tape backup and Local facility managements providers
* Perform required backup media handling support
* Provide rollout and implementation support for projects, new technology programs including capacity management, device replacement, remediation and retirement activities.
* Provide infrastructure support for Cyber Security, Business Continuity Plan / Disaster Recovery and Emergency Response activities - both drill/exercise and real events.
* Provide assistance (e.g. temporary network setup) for plants and refineries special activities (e.g. turnaround), operational events and special business activities.
* Provide support at CoLo locations
* Emergency response (on-call) support to system outages