Regional Service Manager
- Recruiter
- Confidential
- Location
- Lancashire
- Salary
- 35000.00 - 40000.00 GBP Annual + Company Van, Fuel Card, Uniform
- Posted
- 05 Sep 2021
- Closes
- 30 Sep 2021
- Sectors
- Travel & Tourism
- Contract Type
- Permanent
- Hours
- Full Time
Reference Sian -02691
Job Title: Regional Service Manager
Location: Manchester, Leeds, Sheffield, Wakefield, Huddersfield, Oldham, Stockport, Bolton, Bradford
Salary: GBP35,000 - GBP40,000 pa
Duration: Full Time Permanent Employment
Driving Licence Required: Yes
Transferable Skills:
"Facilities manager" or f.m or "facilities lead" or "facilities supervisor" or "facilities team leader" or fm or "fm consultant" or "fm manager" or "manager of facilities" or "soft services manager" or "engineering manager" or "field service manager" or "area director" or "area manager" or "district manager" or "field manager" or "front line manager" or "head of region" or "regional director" or "regional manager" or "regional support manager" or "territory manager" or "Head of engineering" or "director of engineering" or "engineering director" or "engineering project manager" or "engineering services manager" or "engineering shift manager" or "manager of engineering" or Nhs or "Operations manager" or "business manager" or "business unit manager" or "manager of operations" or "op-ex manager" or "operational excellence manager" or "operational manager" or "operations support manager" or "opex manager" or Estates or Manufacturing or assembly or creation or fabrication or manufacture or "mass production" or production or "medical device" or "Maintenance manager" or "head of maintenance" or "maintenance controller" or "maintenance director" or "maintenance engineering manager" or "maintenance head" or "maintenance lead" or "maintenance superintendent" or "manager of maintenance" or "small works manager" or Warehouse or "distribution centre" or factory or "work shop" or "work-shop" or workshop or "Operations director" or "chief of staff" or "chief operating officer" or "chief operations officer" or coo or "director of operations" or "head of operations" or "head of service" or "operational director" or "operations controller" or "operations head" or "Field service engineer" or "area repair engineer" or "area repair technician" or "area service engineer" or "area service technician" or "field repair engineer" or "field repair technician" or "field service mechanic" or "field service technician" or "field support engineer" or "field technician" or "regional repair engineer" or "regional repair technician" or "regional service engineer" or "regional service technician" or "territorial repair engineer" or "territorial repair technician" or "territorial service engineer" or "territorial service technician" ) and engineers,
Regional Service Manager
Summary
This role will be field based working from home location. Leading a team 10+ engineers distributed throughout a geographic area of the UK with additional support links to our international distributer network. Reporting to the Head of Service working closely with the Customer Support team to develop and improve our service delivery.
Job Description:
Improving staff personal development, you will motivate and drive the engineers and the Senior Service Engineer through training, mentoring, performance management, audits, improving efficiencies and H&S programs.
This role will require close relations with other internal teams providing informative feedback and reports on service and product performance. You will ensure SLAs are within agreed targets and action is taken to recover any slippage.
Assist with the development and implementation of best working practice throughout the team, building our knowledge base and service manuals to provide an efficient electronic and telephone support service delivering world class service to our clients here in the UK and our overseas market.
This role will require regular contact and meetings with the Head Office team, Directors, Head of Service, Senior Service Engineer, Service Engineers, Account Managers, and clients.
You will engage with and work closely with the sales team and drive sales opportunities through the service team and the wider business.
You will carry out regular visits to high profile clients to build trusted relationships and manage their asset portfolio leveraging future repeat business through long term ownership.
Promoting a positive "can do" attitude, resilience, and responsiveness in the organisation by being open and honest about challenges, and the actions required to address unexpected developments.
There may be a degree of travel abroad to support our overseas distributers providing support, training, auditing, and mentoring of all technical aspects of our products and the commercial aspect of the support and service delivery.
The Person:
Will have exceptional man management skills and an in-depth understanding of service delivery through technical field engineers
Will have experience of change management and development of processes
Must be enthusiastic, dependable, self-motivated
Will have strong digital literacy and analytical skills
You will have a technical background and understanding of terminology
Must be able to focus on goals, objectives, and project completion
Will take ownership of, and resolve accordingly, any problems/issued escalated within the business
Will have excellent communication skills and possess the ability to manage customer and management expectations
Proven ability to challenge and remove any unnecessary barriers to service delivery
Experience of gathering and reporting detailed information
Planning and rostering experience would be advantageous
Will be able to travel overseas with notice and have the flexibility to cope with last minute amendments
Qualifications & Experience
Candidate must hold a degree/HNC and be able to demonstrate formal management training and successful implementation of Service Support processes. The candidate must have a stable employment history with a successful track record of managing a similar team structure with a minimum of 3 years' experience in a field service management role. Experience and knowledge of compliance and/or NHS estates management would be advantageous.
Salary GBP35,000 to GBP40,000
Company car, phone, and laptop
25 days annual leave + public holidays
Company pension scheme
Life insurance
Health & Dental
Job Title: Regional Service Manager
Location: Manchester, Leeds, Sheffield, Wakefield, Huddersfield, Oldham, Stockport, Bolton, Bradford
Salary: GBP35,000 - GBP40,000 pa
Duration: Full Time Permanent Employment
Driving Licence Required: Yes
Transferable Skills:
"Facilities manager" or f.m or "facilities lead" or "facilities supervisor" or "facilities team leader" or fm or "fm consultant" or "fm manager" or "manager of facilities" or "soft services manager" or "engineering manager" or "field service manager" or "area director" or "area manager" or "district manager" or "field manager" or "front line manager" or "head of region" or "regional director" or "regional manager" or "regional support manager" or "territory manager" or "Head of engineering" or "director of engineering" or "engineering director" or "engineering project manager" or "engineering services manager" or "engineering shift manager" or "manager of engineering" or Nhs or "Operations manager" or "business manager" or "business unit manager" or "manager of operations" or "op-ex manager" or "operational excellence manager" or "operational manager" or "operations support manager" or "opex manager" or Estates or Manufacturing or assembly or creation or fabrication or manufacture or "mass production" or production or "medical device" or "Maintenance manager" or "head of maintenance" or "maintenance controller" or "maintenance director" or "maintenance engineering manager" or "maintenance head" or "maintenance lead" or "maintenance superintendent" or "manager of maintenance" or "small works manager" or Warehouse or "distribution centre" or factory or "work shop" or "work-shop" or workshop or "Operations director" or "chief of staff" or "chief operating officer" or "chief operations officer" or coo or "director of operations" or "head of operations" or "head of service" or "operational director" or "operations controller" or "operations head" or "Field service engineer" or "area repair engineer" or "area repair technician" or "area service engineer" or "area service technician" or "field repair engineer" or "field repair technician" or "field service mechanic" or "field service technician" or "field support engineer" or "field technician" or "regional repair engineer" or "regional repair technician" or "regional service engineer" or "regional service technician" or "territorial repair engineer" or "territorial repair technician" or "territorial service engineer" or "territorial service technician" ) and engineers,
Regional Service Manager
Summary
This role will be field based working from home location. Leading a team 10+ engineers distributed throughout a geographic area of the UK with additional support links to our international distributer network. Reporting to the Head of Service working closely with the Customer Support team to develop and improve our service delivery.
Job Description:
Improving staff personal development, you will motivate and drive the engineers and the Senior Service Engineer through training, mentoring, performance management, audits, improving efficiencies and H&S programs.
This role will require close relations with other internal teams providing informative feedback and reports on service and product performance. You will ensure SLAs are within agreed targets and action is taken to recover any slippage.
Assist with the development and implementation of best working practice throughout the team, building our knowledge base and service manuals to provide an efficient electronic and telephone support service delivering world class service to our clients here in the UK and our overseas market.
This role will require regular contact and meetings with the Head Office team, Directors, Head of Service, Senior Service Engineer, Service Engineers, Account Managers, and clients.
You will engage with and work closely with the sales team and drive sales opportunities through the service team and the wider business.
You will carry out regular visits to high profile clients to build trusted relationships and manage their asset portfolio leveraging future repeat business through long term ownership.
Promoting a positive "can do" attitude, resilience, and responsiveness in the organisation by being open and honest about challenges, and the actions required to address unexpected developments.
There may be a degree of travel abroad to support our overseas distributers providing support, training, auditing, and mentoring of all technical aspects of our products and the commercial aspect of the support and service delivery.
The Person:
Will have exceptional man management skills and an in-depth understanding of service delivery through technical field engineers
Will have experience of change management and development of processes
Must be enthusiastic, dependable, self-motivated
Will have strong digital literacy and analytical skills
You will have a technical background and understanding of terminology
Must be able to focus on goals, objectives, and project completion
Will take ownership of, and resolve accordingly, any problems/issued escalated within the business
Will have excellent communication skills and possess the ability to manage customer and management expectations
Proven ability to challenge and remove any unnecessary barriers to service delivery
Experience of gathering and reporting detailed information
Planning and rostering experience would be advantageous
Will be able to travel overseas with notice and have the flexibility to cope with last minute amendments
Qualifications & Experience
Candidate must hold a degree/HNC and be able to demonstrate formal management training and successful implementation of Service Support processes. The candidate must have a stable employment history with a successful track record of managing a similar team structure with a minimum of 3 years' experience in a field service management role. Experience and knowledge of compliance and/or NHS estates management would be advantageous.
Salary GBP35,000 to GBP40,000
Company car, phone, and laptop
25 days annual leave + public holidays
Company pension scheme
Life insurance
Health & Dental