Parts Coordinator

Parts Coordinator

Location: Billingshurst, West Sussex, RH14 9EZ
Salary: GBP27,000 plus bonus
Contract: Full Time, Permanent

BPH is an independently-owned plant hire company based in the South East. From excavators and dozers, to dumpers and telehandlers, we've been supplying a huge variety of heavy machinery for hire to the construction industry for almost half a century. BPH Attachments was added to our offering and launching in 2001.

We have a new exciting opportunity for an experienced Parts Coordinator to join our busy team.

Parts Coordinator - The Role:

Reporting directly to the Parts & Service Manager on a day-to-day basis supporting the Sales & Aftersales Teams with all administration aspects to ensure all sales are completed in line with targets. Delivering outstanding customer service at all times.

Responsibilities and duties:

• Dealing with incoming sales enquiries via phone & email for parts - quoting, follow-up & processing
• Providing a high level of service to customers through understanding their requirements, responding to requests, progressing orders, and providing expert advice
• Follow up parts delivery to ensure customer satisfaction, including upselling
• Working with the Stores Manager confirming stock levels & parts availability
• Liaising with suppliers regarding parts & quotes
• Assisting the Aftersales Team with co-ordination and liaising with workshops on new orders, repairs, and servicing
• Maintain / update CRM system with timely & accurate data
• Supporting the Sales Team with calls, customer queries and demonstrations
• Passing all sales leads to the Internal Sales Team
• Any other duties in line with business and departmental needs

Parts Coordinator - Key Competencies:

• Excellent communication skills - both written and verbal
• Excellent customer service skills with the ability to build relationships with customers and potential customers
• Personable, confident, self-starter able to work independently as well as part of a team
• Proactive with the ability to multi-task & remain calm in difficult or pressurised situations
• Excellent IT skills (Previous experience of CRM program an advantage)
• Good administrative and organisational skills with the focus on attention to detail

If you feel that you have the skills and experience required for this role and would like to join an established family business, why not click 'apply' today? We would love to hear from you!

No agencies please.