Licencing Administrator
- Recruiter
- Confidential
- Location
- Aylesbury
- Salary
- Competitive
- Posted
- 03 Sep 2021
- Closes
- 01 Oct 2021
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Temporary
- Hours
- Full Time
Licencing Administrator
Aylesbury, Buckinghamshire
Temporary
Full time - 37 hours per week
GBP11.34 per hour
Pertemps Recruitment on behalf of Buckinghamshire Council has an opportunity for a Licencing Administrator in the Taxi Licensing team. This is a temporary position until the April/May 2022. The pay rate is GBP11.34 per hour, and you will be working full time, 37 hours per week.
Our Licensing Administrators are the first point of contact for our customers. The role is at the forefront of ensuring that we deliver high standards of customer service to those who telephone, email or attend face to face appointments. In carrying out their duties, this postholder will be responsible for ensuring that licence applications meet the required standards and that data is entered accurately onto our IT systems. The post holder will be meeting customers to verify their identity and whilst carrying out other checks before licence badges and plates can be issued. The work involves managing a case load of applications and dealing with correspondence in connection with these, as well dealing with other administrative tasks connected with the licensing service.
As this is a role working in a regulatory area, you'll need to be working in accordance with statutory standards and develop an understanding of the important contribution that your work makes to public safety and the local economy. As our application process is digital, you will be required to use your IT skills to manage the progress of the licence applications that you are responsible for.
The ideal candidate will have experience of working in a customer facing administrative role as part of a team. We are looking for a candidate who can maintain positive communication with our customers, whilst working in a busy environment. Being a clear and patient communicator is an asset in this role and we are looking for a candidate with good interpersonal skills. A good understanding of what makes for effective customer service is important for this role, with the confidence to explain our requirements in in a straightforward manner to customers. We are looking for someone who is highly inquisitive and keen to learn more about taxi licensing.
The Service is busy and demanding and you will require excellent planning, time management and organisational skills, enabling you to manage a complex workload, prioritising and setting deadlines and reacting to changing demands on a daily basis
Responsibilities
Acting as the first point of contact for customers of Buckinghamshire Council's licensing services you will respond to enquiries and complaints received from service users by telephone email and face to face in an appropriate and timely manner, including clarifying decisions and explaining any subsequent steps.
You will process licence applications in accordance with service performance standards and statutory requirements, collating and checking details and entering data accurately into the computer systems.
You will prepare and send routine licensing correspondence including producing licence documentation, physical licence badges and plates.
You will deal with all incoming and outgoing correspondence to the service and carry out other administrative tasks connected with the licensing service
You will carry out face to face appointments with customers including face to face identity verification appointments
You will be responsible for your own case load of applications, ensuring that the correct documentation is provided and process steps followed prior to issuing licences
Essential Skills and Experience
Educated to GCSE / NVQ 2 standard (or equivalent relevant experience)
Work in a customer facing administrative role.
Able to respond appropriately and positively to customer queries.
Interest in licensing and the service provided
Communicate clearly and respond to customer queries in an accurate and timely manner.
Deal with telephone and face to face enquiries from customers
Produce correspondence and licence documentation. Enter information accurately into the computer systems
Process and manage a workload of multiple cases and prioritise work to ensure that deadlines are met.
Enter data into the computer systems and correspond with customers via email
Full UK driving license.
Where the role is customer-facing and the post holder is required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post
Aylesbury, Buckinghamshire
Temporary
Full time - 37 hours per week
GBP11.34 per hour
Pertemps Recruitment on behalf of Buckinghamshire Council has an opportunity for a Licencing Administrator in the Taxi Licensing team. This is a temporary position until the April/May 2022. The pay rate is GBP11.34 per hour, and you will be working full time, 37 hours per week.
Our Licensing Administrators are the first point of contact for our customers. The role is at the forefront of ensuring that we deliver high standards of customer service to those who telephone, email or attend face to face appointments. In carrying out their duties, this postholder will be responsible for ensuring that licence applications meet the required standards and that data is entered accurately onto our IT systems. The post holder will be meeting customers to verify their identity and whilst carrying out other checks before licence badges and plates can be issued. The work involves managing a case load of applications and dealing with correspondence in connection with these, as well dealing with other administrative tasks connected with the licensing service.
As this is a role working in a regulatory area, you'll need to be working in accordance with statutory standards and develop an understanding of the important contribution that your work makes to public safety and the local economy. As our application process is digital, you will be required to use your IT skills to manage the progress of the licence applications that you are responsible for.
The ideal candidate will have experience of working in a customer facing administrative role as part of a team. We are looking for a candidate who can maintain positive communication with our customers, whilst working in a busy environment. Being a clear and patient communicator is an asset in this role and we are looking for a candidate with good interpersonal skills. A good understanding of what makes for effective customer service is important for this role, with the confidence to explain our requirements in in a straightforward manner to customers. We are looking for someone who is highly inquisitive and keen to learn more about taxi licensing.
The Service is busy and demanding and you will require excellent planning, time management and organisational skills, enabling you to manage a complex workload, prioritising and setting deadlines and reacting to changing demands on a daily basis
Responsibilities
Acting as the first point of contact for customers of Buckinghamshire Council's licensing services you will respond to enquiries and complaints received from service users by telephone email and face to face in an appropriate and timely manner, including clarifying decisions and explaining any subsequent steps.
You will process licence applications in accordance with service performance standards and statutory requirements, collating and checking details and entering data accurately into the computer systems.
You will prepare and send routine licensing correspondence including producing licence documentation, physical licence badges and plates.
You will deal with all incoming and outgoing correspondence to the service and carry out other administrative tasks connected with the licensing service
You will carry out face to face appointments with customers including face to face identity verification appointments
You will be responsible for your own case load of applications, ensuring that the correct documentation is provided and process steps followed prior to issuing licences
Essential Skills and Experience
Educated to GCSE / NVQ 2 standard (or equivalent relevant experience)
Work in a customer facing administrative role.
Able to respond appropriately and positively to customer queries.
Interest in licensing and the service provided
Communicate clearly and respond to customer queries in an accurate and timely manner.
Deal with telephone and face to face enquiries from customers
Produce correspondence and licence documentation. Enter information accurately into the computer systems
Process and manage a workload of multiple cases and prioritise work to ensure that deadlines are met.
Enter data into the computer systems and correspond with customers via email
Full UK driving license.
Where the role is customer-facing and the post holder is required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post