Relief Night Duty Manager

Job Role: Night Duty Manager (Ref 5513)

Location: Aldershot, Hampshire

Job Sector: Retirement - Assisted Living

Salary: GBP9.55 per hour plus benefits

Hours: Zero hour contract

As aNight Duty Manageryou will contribute to our vision of being the leading residential property manager:

• Providing an efficient, cost effective management service to our customers
• Achieving high standards of performance to create a welcoming, friendly and courteous environment within the development
• Effectively and professionally manage the development while providing a safe, secure and well maintained environment to customers through the night

TheNight Duty Managerreports to the Estate Manager.

About You

You will currently be working within or haveexperience of a customer service environment and have a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.

Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customer's complete satisfaction quickly and efficiently.

You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of keeping accurate records to ensure everything is kept on track.

You are self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings.

You are IT savvy and are confident in using laptops / tablets and are fluent in the different MS packages.

Your ideal role will be working with people and helping to make a difference to enhance their lifestyle on a day to day basis.

About Us

FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home.

Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.

Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance.

Main Responsibilities

• Perform, if necessary, any employee's duties in order for continual operation of the development.
• In the event of an emergency, call the appropriate response team or authorities.

• Assess individual wellbeing of residents on a daily basis through personal interaction including conversation, visiting apartments and meeting resident requests.
• Perform other duties as assigned by the Management Team.
• Meet the assigned work hour requirements of the Development.
• Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
• Follow and stay in line with the approved operating budget.
• Complete your continuous professional development training and attend all tra