Customer Operations Manager
- Recruiter
- Confidential
- Location
- Solihull
- Salary
- 35000.00 - 40000.00 GBP Annual
- Posted
- 01 Sep 2021
- Closes
- 29 Sep 2021
- Sectors
- Manufacturing & Industrial
- Contract Type
- Permanent
- Hours
- Full Time
As Customer Operations Manager you will be responsible for leading a team of 8 who are driving the agenda from customer orders through to distribution, this is an essential role to the business and will require somebody who is a dynamic and energetic leader of people.
Performing in-depth analysis of customer operations with the purpose of identifying improvement opportunities & developing business solutions to optimise supply chain cost performance and efficiencies.
• Take responsibility for updating the business on customer feedback, customer accounts and escalated queries.
• Building strong partnerships with Customer/s both internally and within the Customer to ensure that all supply chain metrics are aligned to deliver both Businesses KPIs and targets.
• Deliver executional excellence in onboarding and setting up new customers which will set the tone and foundation of our relationship and our reputation in future.
• Managing the live order pipeline to ensure that the team are progressing orders and ensuring that the agreed completion dates are achieved.
• Running service KPI reporting and analysis.
• Driving continuous improvement. Desired skills and experience:
• Demonstratable leadership experience.
• Resilient personality, able to communicate effortlessly with customers, internal stakeholders, and team members. • Strong influencing / communication expertise
• Ability to build good relationships and challenge constructively and confidently.
• Able to apply appropriate problem-solving techniques to evaluate and resolve operational issues.
• Confident and capable of operating at all levels and able to resolve conflict situations.
• Experience of using a tier 1 or 2 ERP system. (Microsoft Dynamics a plus)
Performing in-depth analysis of customer operations with the purpose of identifying improvement opportunities & developing business solutions to optimise supply chain cost performance and efficiencies.
• Take responsibility for updating the business on customer feedback, customer accounts and escalated queries.
• Building strong partnerships with Customer/s both internally and within the Customer to ensure that all supply chain metrics are aligned to deliver both Businesses KPIs and targets.
• Deliver executional excellence in onboarding and setting up new customers which will set the tone and foundation of our relationship and our reputation in future.
• Managing the live order pipeline to ensure that the team are progressing orders and ensuring that the agreed completion dates are achieved.
• Running service KPI reporting and analysis.
• Driving continuous improvement. Desired skills and experience:
• Demonstratable leadership experience.
• Resilient personality, able to communicate effortlessly with customers, internal stakeholders, and team members. • Strong influencing / communication expertise
• Ability to build good relationships and challenge constructively and confidently.
• Able to apply appropriate problem-solving techniques to evaluate and resolve operational issues.
• Confident and capable of operating at all levels and able to resolve conflict situations.
• Experience of using a tier 1 or 2 ERP system. (Microsoft Dynamics a plus)