Technical Account Manager
- Recruiter
- Confidential
- Location
- Oxfordshire
- Salary
- Competitive
- Posted
- 28 Aug 2021
- Closes
- 25 Sep 2021
- Sectors
- Travel & Tourism
- Contract Type
- Permanent
- Hours
- Full Time
Position Description:
Technical Account Managers (TAM) are the main technical liaisons for CyberSource's Premier Enterprise merchants. As a TAM within the CyberSource Customer Support team, you will be responsible for managing the technical aspects for our merchants' implementations on the CyberSource side, and will assist in ensuring that our merchants' integrations are functioning optimally. TAMs assist with a merchant's initial launch of CyberSource products and services, and are also responsible for fostering the merchant relationship after the initial implementation. Should a merchant encounter any CyberSource related concerns, the TAM would address the issue, or help drive the incident to a resolution.
Responsibilities:
* Act as primary technical point of contact for a portfolio of merchants and partners, addressing any technical challenges or payment questions a merchant that may arise.
* Manage merchant escalations until the issues have been resolved.
* Manage new merchant implementations and provide consultative payment guidance.
* Educate merchants on how new CyberSource products and functionalities may contribute to their business models.
* Monitor accounts to ensure optimal transaction performance.
* Advocate product enhancement requests with our cross-functional teams.
* Lead product trainings and perform merchant business reviews as needed.
* Build deep product knowledge in CyberSource products and services.
* Partner with Sales to build relationships with technical and business contacts across merchant account portfolio.
* Engage merchants in face to face meetings
* Occasional travel may be required ( ~10% travel)
Technical Account Managers (TAM) are the main technical liaisons for CyberSource's Premier Enterprise merchants. As a TAM within the CyberSource Customer Support team, you will be responsible for managing the technical aspects for our merchants' implementations on the CyberSource side, and will assist in ensuring that our merchants' integrations are functioning optimally. TAMs assist with a merchant's initial launch of CyberSource products and services, and are also responsible for fostering the merchant relationship after the initial implementation. Should a merchant encounter any CyberSource related concerns, the TAM would address the issue, or help drive the incident to a resolution.
Responsibilities:
* Act as primary technical point of contact for a portfolio of merchants and partners, addressing any technical challenges or payment questions a merchant that may arise.
* Manage merchant escalations until the issues have been resolved.
* Manage new merchant implementations and provide consultative payment guidance.
* Educate merchants on how new CyberSource products and functionalities may contribute to their business models.
* Monitor accounts to ensure optimal transaction performance.
* Advocate product enhancement requests with our cross-functional teams.
* Lead product trainings and perform merchant business reviews as needed.
* Build deep product knowledge in CyberSource products and services.
* Partner with Sales to build relationships with technical and business contacts across merchant account portfolio.
* Engage merchants in face to face meetings
* Occasional travel may be required ( ~10% travel)