IT Support Technician

IT Support Technician

PERMANENT ROLES AVAILABLE NOW!

LOCATION: SANDYCROFT, DEESIDE, CH5 2QZ

Join our enthusiastic manufacturing team with permanent roles for long term careers.

Ifor Williams Trailers is Britain's leading trailer manufacturer, operating at six advanced manufacturing sites across North Wales. The company was established in 1958 and to date has manufactured over half a million trailers.

Salary: £23,000 - £26,000

Working Hours: 8am-6pm (shifts vary on business need)

As a first line technician, you will be working closely with a small, dedicated team of professionals providing information communications technology to the wider business. Your role will be varied and no one day will be the same.

The purpose of this role is to provide first line support to all customers and first-class customer care in delivering requests and issuing resolutions.

Ideally you will come from a first line team with at least 12 months experience in a fast-paced organisation. You will be required to travel between our sites and be proficient in trouble shooting Windows 10 and the Microsoft suite of products. You will receive training in house for specialist software. 

Key Responsibilities

• Support operational hours between 08:00 – 18:00 (shifts vary depending on business need)      
• To diagnose and resolve software and hardware incidents,
• To resolve incidents with Windows 10 across a range of software applications
• Help to maintain active directory permissions, users and groups
• To assist all our users with any logged IT related tickets or queries
• Escalating incidents where necessary
• To accurately record, update and document requests using the IT service desk system
• To install and configure new IT hardware
• To upgrade different types of software and hardware
• To maintain network printers, copiers, and scanners
• To maintain a first-class level of customer service
• Working to defined processes/policies
• Be willing to travel when the need arises to support any of IWT sites
• Support the implementation of any IT changes
• Ensure documentation is maintained and updates as necessary
• Work with 3rd party support teams and suppliers to provide the best service possible
• Use Microsoft best practices
• Provide assistance with projects and no notice incident response support
• Undertaking other duties not specifically stated from time to time

Key Requirements & Experience:

• Good awareness of the role of support services in first line delivery
• Always behaves in a professional manner
• Able to document processes and procedures
• Awareness of GDPR
• The ability to learn and adopt new systems
• Excellent face to face, telephone and written communication skills
• Operates well unsupervised
• Able to remain calm under pressure
• Proficient fault finder and problem solver in first line issues
• Flexible and adaptable to changing environments
• The ability to work to deadlines
• An excellent understanding of Microsoft 365 suite of products
• Experience with File Permissions
• Experience in installing software
• Experience of Microsoft Intune would be advantageous
• Experience network patching and connectivity would be advantageous

For more information visit the careers section of our website, by clicking 'Apply'!

Or please contact our Recruitment team on 01490 412 626 or email applications@iwt.co.uk